Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Customer Service Representative (Self-Serve SaaS)
Apply here:
Are you passionate about helping users succeed with innovative software Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. Youll be the go-to resource for troubleshooting guiding users and enhancing the customer experience all while collaborating closely with a fast-moving internal team.
Role Overview
As a key member of our remote support team youll provide world-class assistance to self-serve users ensuring their onboarding is seamless and their questions are resolved quickly and effectively. Youll work across multiple communication channels and support systems helping shape our support function at a critical stage of growth.
Customer Interaction & Issue Resolution
- Respond promptly to customer inquiries across Slack support email and ticketing systems (e.g. Pylon) while meeting SLA targets
- Collaborate with AI-powered bots escalating complex or sensitive issues for human resolution as needed
- Communicate clearly empathetically and professionally with users from diverse backgrounds
Knowledge Sharing & Onboarding
- Assist new users with onboarding answering first-time questions and guiding them through setup
- Identify knowledge gaps and contribute to internal documentation and help articles
- Coordinate with the core team during initial onboarding phases
What Were Looking For
- Previous experience in a customer support role at a software company (startup or fast-growth SaaS strongly preferred)
- Exceptional written communication skills in English
- Familiarity with tools like Slack Intercom Linear Jira Pylon or similar support and automation systems
- Ability to thrive in a remote setting with minimal oversight embracing ambiguity and startup-paced work
Apply here:
Are you passionate about helping users succeed with innovative software Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. Youll be the go-to resource for troubleshooting guiding users and enhancing the customer experience all while collaborating closely with a fast-moving internal team.
Employment Type
Full Time
