Customer Service Representative
Customer Service Representative
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Job Description
At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.
Position Summary
Please note this role will be trained virtual in the CST and PST time zones.
Training: 11 weeks (No PTO) MF 8:30am to 5:00pm CST/PST.
Permanent Schedule: MF Will be between 8:00am to 5:00pm CST/PST
The role of the Customer Service Representative is to be a customerfocused by putting people first during every interaction inspiring trust by being courteous empathetic and a service professional. Create simplicity by effectively using knowledge of plans products procedures and systems to provide information and resolve issues resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetnas window to our members providers physicians and hospitals. As a Customer Service Representative you must rise to the challenge with the image you project over the telephone and how you handle the callers situation is the publics perception of Aetna. We provide a human connection when it is needed most.
Required Qualifications
Must live in the CST and PST time zone area
Experience in a production environment.
Customer Service experiences in a transactionbased environment such as a call center or retail location preferred demonstrating ability to be empathetic and compassionate.
Strong communication and problemsolving skills Empathy towards customers needs and concerns
Strong computer navigation and typing skills
Ability to manage multiple tasks in a transaction / high volumebased environment
Education
High School Diploma G.E.D. or equivalent experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 $31.30This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:
Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.
For more information visit anticipate the application window for this opening will close on: 05/14/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
