IT Desktop Support Analyst
IT Desktop Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.
Position Summary
- This position supports CVS Health enterprise users by providing break/fix for desktop equipment to include technical advice guidance and informal training to customers using hardware and software programs.
- Has a minimum of 3 years IT experience in a direct support role.
- Independently troubleshoots and restores routine and advanced technical service and equipment problems by analyzing identifying and diagnosing faults and symptoms using established processes and procedures.
- Proactively monitors and performs preventative maintenance.
- Perform necessary diagnostic root cause analysis and corrective actions for hardware and software problems using predetermined methods.
- Able to identify and escalate to appropriate groups; collaborate to identify root cause.
- Candidate will create checklists and procedures for problem control and prevention.
- Work in a team setting sharing information designated SME for assigned areas/functions of the business and other technical teams.
- Responds resolves and documents service tickets in a timely manner according to service level agreements or assigned completion dates.
- Resolves work orders and problem tickets across multiple locations including those remotely supported.
- Focus on more complex issues requiring greater expertise.
- Provide 24 x 7 oncall support as assigned as well as shift flexibility and travel as required.
- Work independently without direction of teammates or manager to complete work orders and trouble tickets for end users.
- Ability to complete project and activities independently with little or no followup from Manager or Senior technician including assigned change control tasks.
- Ability to travel locally and remotely for projects escalations outages production support and crosstraining.
- Ability to install and service equipment located on the floor as well as overhead.
- Ability to communicate with the business to seek buyin and understanding of mutually desired goals and objectives; think enterprise.
Required Qualifications
- 1 years in a Microsoft windows environment providing handson IT Desktop Support.
- 1 years in a Microsoft windows environment providing remote Desktop Support using remote tools such as Splunk Splash top RTS Go to assist and/or Remote Desktop.
- 1 years of handson experience supporting printers such as: Zebra Ricoh HP Cannon and/or Lexmark.
- 1 years of experience installing and maintaining equipment located on the floor as well as overhead.
- Ability to move printers monitors and other equipment as needed up to 50 lbs.
- 1 years of problem solving/trouble shooting experience that demonstrated working knowledge of operating systems/hardware/software.
- Post training must be available to work the shift Monday through Friday 9:00 AM EST 6:00 PM EST.
- Must be flexible with shift. First 4 weeks of training the start and end time will vary based on who they train with/shadow.
- Ability to work in office 100 of the time. This is NOT a remote role.
- Ability to travel for projects escalations outages production support and crosstraining. Approximately 25.
- Reliable transportation.
Preferred Qualifications
- 2 years in a Production Environment proving Desktop Support HIGHLY Preferred
- Good oral and written communication skills and possesses a strong customer focus.
- Completing project tasks independently with little or no followup from Manager including assigned change control tasks.
- Bachelors degree and 3 years of experience in a handson desktop support role.
- Experience in a Windows environment with MCSE MCP A SEC Network certification.
Education
- Associates Degree or Certification and experience required
- Bachelors degree in computer science preferred.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$21.10 $49.08This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:
Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.
For more information visit anticipate the application window for this opening will close on: 05/31/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
IC
Employment Type
Full-Time
