Program Manager Launch SX IN FBA MCF
Program Manager Launch SX IN FBA MCF
Posted on :
14-04-2025
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1 Vacancy
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Job Description
Multichannel fulfillment (MCF) is a nationwide integrated fulfillment solution by Amazon for thirdparty sellers enabling them to provide fast and efficient delivery to their customers from all their sales channel including D2C. MCF enables Selling Partners to hand over the heavy lifting of warehousing inventory management invoicing logistics payment processing and delivery returns to Amazon utilizing the capabilities that Amazon has built over the last 25 years. This enables thirdparty sellers to provide Amazon like fulfillment experience to their D2C customers.
The IN MCFBusiness team is looking for a Program Manager to bring transformative improvements in Seller experience Post launch support mechanisms including reimbursement inventory. You will be responsible for building new mechanisms to improve key areas of externalizing fulfilment technologies and defining the best in class Seller experience for our Selling partners including post launch support for MCF drive programmatic improvements defining and managing SOPs to improve delivery experience. The role is a high impact role which typically involve defining the charter and goals driving cross functional initiatives to achieve the goals designing and building complex new processes and setting up GTM avenues operating mechanisms including reviews across multiple business verticals. You will work closely with a crossdisciplinary team of account managers product managers and external partners across the FBA & MCF business.
A successful Program Manager must be able to work independently understand rapidly the key pain points of the processes and influence internal/external partners at all levels of the organization. This role will particularly suits someone with strong analytical abilities relationship building skills and superb project management capabilities.
Key job responsibilities
1 Provide account management support for key MCF customers to ensure retention and growth
2 Develop and execute postlaunch support strategies to optimize seller performance
3 Develop and implement Standard Operating Procedures (SOPs) for reimbursement processes.
4 Partner with Seller support to ensure timely resolution of seller queries
5 Coordinate with operation teams to improve delivery speed and success rates
6 Optimize inventory management processes to increase selection and improve appointment scheduling
7 Implement continuous improvement initiatives based on seller feedback and performance data.
2 years of program or project management experience
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The IN MCFBusiness team is looking for a Program Manager to bring transformative improvements in Seller experience Post launch support mechanisms including reimbursement inventory. You will be responsible for building new mechanisms to improve key areas of externalizing fulfilment technologies and defining the best in class Seller experience for our Selling partners including post launch support for MCF drive programmatic improvements defining and managing SOPs to improve delivery experience. The role is a high impact role which typically involve defining the charter and goals driving cross functional initiatives to achieve the goals designing and building complex new processes and setting up GTM avenues operating mechanisms including reviews across multiple business verticals. You will work closely with a crossdisciplinary team of account managers product managers and external partners across the FBA & MCF business.
A successful Program Manager must be able to work independently understand rapidly the key pain points of the processes and influence internal/external partners at all levels of the organization. This role will particularly suits someone with strong analytical abilities relationship building skills and superb project management capabilities.
Key job responsibilities
1 Provide account management support for key MCF customers to ensure retention and growth
2 Develop and execute postlaunch support strategies to optimize seller performance
3 Develop and implement Standard Operating Procedures (SOPs) for reimbursement processes.
4 Partner with Seller support to ensure timely resolution of seller queries
5 Coordinate with operation teams to improve delivery speed and success rates
6 Optimize inventory management processes to increase selection and improve appointment scheduling
7 Implement continuous improvement initiatives based on seller feedback and performance data.
2 years of program or project management experience
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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