Senior Scholarships Officer

Position Number:
Location:Parkville
Role type:Fulltime; Continuing
Department: Student and Scholarly Services
Salary:UoM 6 $96459 $104413 p.a. plus 17 super

• Apply now to play a crucial role in transforming students academic journeys through the award and administration of Scholarships
• Drive scholarship excellence enhance student support and lead process innovation
• Investing in you benefits package including salary packaging health and wellbeing programs discounted services and professional development opportunities.

The University of Melbourne
We take pride in our people who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more viaour websiteand stay connected with our stories and people onLinkedIn.

Your next career opportunity
As a Senior Scholarship Officer at the University of Melbourne you will work in the Scholarship team primarily supporting operational excellence through the processing of student payments and amendments to scholarship and providing highstandard customer service to students and staff within the University. Youll have the opportunity to implement process improvements and oversee the endtoend process of various scholarship programs. You will also have a focus on quality assurance of the wider Scholarship team. Your role will directly impact students academic journeys making this a rewarding position for those passionate about education and student support.

Your responsibilities will include:

• Drive Operational Excellence: Manage an Operations roster of tasks allocating work and ensuring tasks are completed within expected timelines and in accordance with documented processes practices and guidelines. This includes sending scholarship offers activating scholarships/ payments and processing variations to scholarship benefits.

• Support Stakeholder Management: Assist in daytoday management of scholarship services ensuring timely delivery and highquality customer service.
• Manage Scholarship Programs: Oversee the application selection bestowal and management activities for multiple scholarship programs.
• Implement Process Improvements: Propose design and implement enhancements to practices and processes based on analysis and stakeholder feedback.
• Ensure Compliance: Maintain accurate records and reporting adhering to university policies and procedures.

You may be a great fit if:

You are a detailoriented professional with strong organisational skills and excellent communication abilities. You must have a proven track record of being able to work under pressure manage competing demands while maintaining accuracy and enjoy working in a fastpaced environment.

You may also:

• Have a tertiary qualification and/or equivalent combination of relevant experience in a serviceoriented organisation.
• Have excellent administrative analytical and problemsolving skills to resolve stakeholder queries
• Demonstrate the ability to provide highquality service while managing multiple demands under pressure.
• Have strong attention to detail
• Show proficiency in learning and using business enterprise systems and using MS Excel to compile analyse and manipulate data for work processing and reporting purposes
• Exhibit a proactive approach to process improvement and change initiatives and a capacity to operationalise changes across a team

For further information please refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and wellbeing
• Progressive considerate leave provisions to empower your worklife balance
• Salary packaging and access to a range of discounted services including Bupa health insurance
• Health and wellbeing services including a leading Employee Assistance Program
• Comprehensive career development and training plus a 25 discount on UniMelb graduate courses for your immediate family members!

For more information check outour benefitspage!

Your new team Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

The Scholarships team is responsible for the endtoend management of over 150 Universitywide scholarship programs for undergraduate graduate and research students and the delivery of scholarship services on behalf of other divisions in the University.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a childsafe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued respected and have the opportunity to thrive regardless of gender identity ethnicity sexual orientation disability age being a parent or having caring responsibilities.

The University of Melbourne is committed to fostering a barrierfree and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages including accessible document formats and alternative application methods. To discuss your specific requirements please feel free to contact Kim Groizardor send an email titled Reasonable Adjustments to . You can find more information for applicants requiring reasonable adjustments on our Careers website: and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians with unprecedented investment to attract nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information including ourIndigenous strategy please visit you are a member of an Aboriginal and/or Torres Strait Islander community and would like any support please feel free to contact our Indigenous Employment & Development team via email at .

Working at the University what you need to know
This role requires the successful candidate to maintain a Working with Children Check The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesnt have a valid Working with Children Check they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Join Us and unlock your career potential!
Is this the perfect opportunity for you Apply today! Including the following documents:

• Resume
• Cover Letter outlining your interest and experience
• The responses against the following 3 Selection Criteria^ (found in the Position Description)

2. Ability to handle multiple demands under pressure while work as part of a team and independently to use reporting and metrics to ensure work is accurate and progressing towards desired outcome and to selfmotivate and respond to changing work priorities

3. Ability to find ways to remove (organisational) barriers and to build positive and productive working relationships with own team members and across organisational boundaries to ensure outcomes are achieved

6. Well advanced in learning and using emerging and existing software applications and business enterprise systems such as MS Office suite (in particular Excel) CRM systems and databases to compile analyse and manipulate data for processing reporting and analysis

If you have any questions regarding the recruitment process please feel free to contact Walid via email at ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the details listed on the Position Description.

Advertised: 09 Apr 2025 12:05 AM AUS Eastern Standard Time

Applications close: 29 Apr 2025 11:55 PM AUS Eastern Standard Time