Team Manager FBA Support Ops
Team Manager FBA Support Ops
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
Fulfillment By Amazon (FBA) is built around Amazons world class capability in ordering fulfillment transportation and customer service. By leveraging our current scale and supply chain FBA can provide a lowcost alternative for fulfillment and enable third party Sellers to rapidly grow their business. FBA is one of the strategic longterm opportunities for the company to improve the lives of Sellers and buyers while leveraging our billiondollar logistics infrastructure. The FBA Support Operations team reviews Sellers financial and inventory related questions and ensures they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller reimbursement requests. FBA Support Operations team is seeking highly motivated Team Manager to lead teams of up to 20 frontline associates. An FBA Support Operations Team Manager holds a frontline management position responsible for managing a team of Machine Learning Data associates. The role is a mix of people and process management and a successful candidate is one who can respond to day to day people issues while maintaining a focus on the bigger picture.
Key job responsibilities
Set the vision direction and culture of the team by managing individual and team performance expectations and goals.
Provide individual coaching feedback sessions and frequent oneonones that focus on performance attendance adherence and career development.
Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
Partner and communicate with stakeholders to ensure consistent employee experience.
Lead team meetings focused on team performance policy and site updates and teambuilding activities.
Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.
Initiate and drive process improvements.
Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.
4 years of operational and/or retail management experience
2 years of team management experience
Knowledge of Microsoft Office products and applications (esp. MS Excel Word) at an advanced level
Experience with operations risk fraud investigations etc.
Experience with six sigma tools and Lean techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Set the vision direction and culture of the team by managing individual and team performance expectations and goals.
Provide individual coaching feedback sessions and frequent oneonones that focus on performance attendance adherence and career development.
Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
Partner and communicate with stakeholders to ensure consistent employee experience.
Lead team meetings focused on team performance policy and site updates and teambuilding activities.
Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.
Initiate and drive process improvements.
Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.
4 years of operational and/or retail management experience
2 years of team management experience
Knowledge of Microsoft Office products and applications (esp. MS Excel Word) at an advanced level
Experience with operations risk fraud investigations etc.
Experience with six sigma tools and Lean techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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