Technical Account Manager ES - INDIA

Amazon has built a global reputation for being the most customercentric company a company that customers from all over the world recognize value and trust for both our products and services. Amazon has a fastpaced environment where we Work Hard Have Fun and Make History. As an increasing number of enterprises move their critical systems to the cloud AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Data Analytics Application services Networking Serverless and more. This is not a sales role but rather an opportunity to be the principal technical advisor for organizations ranging from startups to large enterprises.

As a Technical Account Manager you will be the primary technical point of contact for one or more customers helping to plan debug and oversee ongoing operations of businesscritical applications. You will get your hands dirty troubleshooting application network database and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing Application and System Development Database Management Big Data and Analytics DevOps Consulting and Media technologies. Knowledge of programming and scripting is beneficial to the role.


Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking Cloud technologies.
Interact with leading technologists around the world.
Work on critical highly complex customer problems that may span multiple AWS Cloud services.
Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs.
Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
Write tutorials howto videos and other technical articles for the customer community.
Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
Drive projects that improve supportrelated processes and our customers technical support experience.
Assist in Design/Architecture of AWS and Hybrid cloud solutions.
Help Enterprises define IT and business processes that work well with cloud deployments.
Be available outside of business hours to help coordinate the handling of urgent issues as needed.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Bachelors Degree in Computer Science IT Math or related discipline required or equivalent work experience.
10 years of handson Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
External enterprise customerfacing experience as a technical lead with strong oral and written communication skills presenting to both large and small audiences.
Ability to manage multiple tasks and projects in a fastmoving environment.
Be mobile and travel to client locations as needed.

Advanced experience in two or more of the following areas: Software Design or Development Content Distribution/CDN Scripting/Automation Database Architecture Cloud Architecture Cloud Migrations IP Networking IT Security Big Data/Hadoop/Spark Operations Management Service Oriented Architecture etc.
Experience in a 24x7 operational services or support environment.
Experience with AWS Cloud services and/or other Cloud offerings.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.