. The Operations Manager MM PU SC is responsible for driving compliance culture through risk and mitigation actions centrally managing the MM PU Network Performance by ensuring process improvements and apt review models and handling commercial negotiations and loss recovery with 3P Partners in coordination with Procurement & SLP. The role holder will also execute Site Launches/Closures end to end including site visits shortlisting and transitions. She/he will ensure the readiness of all sites for ART events through leading and lagging indicators measurement and workforce hiring & training coordination. Additionally she/he will strategize to enhance MM PUs standardization capabilities to align with ATS and other geographies.
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Key job responsibilities
Risk Mitigation and Compliance: Identify risks and develop mitigating initiatives related to compliance by engaging with the TRC and 3P Partner for timely audits identification documents verification and CAPs. Drive a culture of compliance with partners to ensure zero breach of contracts. Ensure adequate festival and unplanned contingency planning in coordination with CF MPO and Partner.
Network Performance Management: Oversee and manage the 3P Middle Mile Network Performance collaborating with MPO L&D and 3P Partners across the MM PU network also operating IPC and CP. Establish key performance indicators for partners along with measurement and visibility in partnership with MPOs. CF and NOC.
Commercial Analysis for FCF: Own commercials through detailed analysis working in close coordination with the Procurement team to achieve mutually beneficial costs and agreements. Develop benchmarking for indirect and direct cost elements.
Billing account management: Ensure budget planning for partner accounts are completed in coordination with Finance. Share purchase requisitions and orders are available as per SLA with partner and mitigate cash flow risks.
Loss Recovery Mechanism: Develop and implement stringent recovery mechanisms like automated reports standard deep dive formats and reviews to minimize losses and improve overall operational efficiencies.
New Launches Closures Initiatives and SOP Design: Drive the formulation and implementation of new program launches design SOPs and develop scalable longterm initiatives in coordination with MPO partner central flow and ACES. Drive initiatives to stay ahead of IN or other geo industry trends and adapting to changing customer demands. Develop short and long term plan for building transitions along with its drive to end stage of .
About the team
Chaya
Ivneet
Rohit Shalini Sivaraman
2 years of employee and performance management experience
Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.