Client Service Analyst
Client Service Analyst
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$ 60000 - 75000
1 Vacancy
Job Description
About the Role:
The Team: As a member of our Client Services team you will provide application and technical support for our global client base. The right candidate will be client focused have great communication and organization skills and be able to work independently to resolve client issues. Attention to detail strong followthrough and a curious problemsolving disposition are essential for success. This is a demanding fast paced environment which requires both holiday and weekend support on a rotational basis.
Responsibilities and Impact: OSTTRA plays a critical role in supporting global financial markets connecting thousands of counterparties on our multiasset networks that underpin the post trade lifecycle from trade capture through portfolio optimization to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks hedge funds asset managers central banks regulators auditors fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies industry expertise and strong relationships with market participants.
In this role you will:
Develop and maintain productive client regulatory relationships.
Assist with incident management for any OSTTRAwide incident impacting our clients.
Case manage using salesforce as our ticketing tool.
Act as the primary liaison for aiding our clients through postincident recovery.
Be available to attend onsite client meetings and client requested review sessions.
Work with various internal groups (Product/Project management Development Quality Assurance IT managed services compliance sales) in different regions to resolve client queries.
Provide support including solution design handson onboarding a product configuration to project teams that are bringing on new or existing customers to our applications.
Compensation/Benefits Information (This section is only applicable to US Candidates):
OSTTRA states that the anticipated base salary range for this position is $60000$75000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.
In addition to base compensation this role is eligible for an annual discretionary incentive plan.
What Were Looking For:
Basic Required Qualifications:
Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.
Knowledge of basic SQL and transport protocol knowledge including MQ FTP Sftp FIX and TOF formatted in XML CSV FIX TRML and SWIFT.
Resourceful committed and able to problemsolve with limited direction.
Strong awareness of client confidentiality and data protection risks.
Excellent interpersonal written and verbal communication skills.
Ability to work effectively in a very fast paced environment.
As a member of a close knit dynamic team team skills are essential in this role. Assisting others being able to be relied upon and taking leadership where required.
Additional Preferred Qualifications:
Bachelors degree preferred.
Previous experience working with software systems and technology is preferable.
Advanced Excel skills is a plus.
Knowledge of financial markets and securities/derivatives a plus.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
About OSTTRA
Candidates should note that OSTTRAis an independentfirm jointly owned by S&P Global and CME Group. As part of the joint venture S&P Global providesrecruitmentservices to OSTTRA however successful candidates will be interviewed and directly employed by OSTTRA joiningour global team of more than 1200 posttrade experts.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years: MarkitServ Traiana TriOptima and Reset. OSTTRA is a joint venture owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure our combined network connects thousands of market participants to streamline end to end workflows from trade capture at the point of through portfolio optimization to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology playing a central role in supporting global financial markets.
Learn more at.
Whats In It For You
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits/benefitsummaries
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Professional (EEO2 Job CategoriesUnited States of America) BSMGMT203 Entry Professional (EEO Job Group)
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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