Sr Manager Knowledge and Training
Sr Manager Knowledge and Training
Posted on :
15-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 145000 - 160000
Vacancy
1 Vacancy
Posted on :
15-04-2025
Job Description
Our Mission
Launched in 2012 Tinder revolutionized how people meet growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today the app has been downloaded over 630 million times leading to over 97 billion matches serving approximately 50 million users per month in 190 countries and 45 languages a scale unmatched by any other app in the category. In 2024 Tinder won four Effie Awards for its firstever global brand campaign It Starts with a Swipe
Our Values
One Team One Dream
We work handinhand building Tinder for our members. We succeed together when we work collaboratively across functions teams and time zones and think outside the box to achieve our company vision and mission.
Own It
We take accountability and strive to make a positive impact in all aspects of our business through ownership innovation and a commitment to excellence.
Never Stop Learning
We cultivate a culture where its safe to take risks. We seek out input share honest feedback celebrate our wins and learn from our mistakes in order to continue improving.
Spark Solutions
Were problem solvers focusing on how to best move forward when faced with obstacles. We dont dwell on the past or on the issues at hand but instead look at how to stay agile and overcome hurdles to achieve our goals.
Embrace Our Differences
We are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking we build better experiences for our members and our team.
The Team and Role
Tinder brings people together. With tens of millions of users and a presence in 190 countries our reach is expansiveand rapidly growing. Our Member Experience team is dedicated to providing best in class customer support and Trust & Safety moderation. The Knowledge team oversees daily management of our internal knowledge base ticket responses and our Help Center and delivers strategic projects to ensure maximum impact for our agents and users. The Training team develops our training curriculum and content to ensure our global agent pool is equipped to effectively and efficiently handle their case load.
We are looking for a Sr. Manager of Knowledge and Training to oversee these programs and manage the teams executing them. In this role you will set and achieve the strategic vision for each program direct various workstreams and coach team members to deliver impact. We are looking for someone with a strong content management background who is user focused and comfortable working in small team environments. Strong leadership skills ability to work crossfunctionally and an analytical mindset are a must. If you are looking for a space to lead bringing organizational clarity and effective we want to hear from you.
Where youll work:
This is a hybrid role and requires inoffice collaboration. This position is located in Los Angeles.
In this role you will:
- Provide leadership and direction for multiple functional areas develop and implement KM and training strategies to capture share and organize information that can be leveraged for better business outcomes
- Manage coach and support team staff ensuring the production of quality and effective deliverables in a timely manner
- Oversee the development enhancement and maintenance of Knowledge systems and training curricula catering to the needs of endusers collaborating closely with Knowledge and Training customers to understand needs and opportunities
- Manage content lifecycle including acquisition validation storage and retirement
- Monitor and report on content usage and impact; analyzing effectiveness to identify areas for improvement
- Execute and oversee strategic projects ensuring alignment with company and department goals
- Manage crossfunctional relationships ensuring close collaboration between teams and effective partnerships
Were looking for:
- 45 years of content management experience ideally with customer facing content and a background in Knowledge or Training content development
- 23 years of experience managing people with track record of enabling business teams to improve organizational and strategic capabilities
- Proven experience working effectively with a diverse range of colleagues and partners driving impact with emphasis on building productive relationships with development teams peers and crossfunctional partners
- Excellent writing and proofreading skills and background in developing content for a global audience
- Understanding of the principles of Knowledge management content optimization and keyword research
- Understanding of training techniques and ability to deliver successful learning programs
- Strong analytical skills with experience measuring content effectiveness and driving continuous improvement through datadriven insights
- A passion for working in a hybrid and global environment with demonstrated ownership accountability and adaptability
As a fulltime employee youll enjoy:
- Unlimited PTO (with no waiting period) 10 annual Wellness Days
- Time off to volunteer and charitable donations matching
- Comprehensive health vision and dental coverage
- 100 401(k) employer match up to 10 Employee Stock Purchase Plan (ESPP)
- 100 paid parental leave (including for nonbirthing parents) family forming benefits and Milk Stork which provides access to breast milk shipping for business travel surrogacy and employee relocation
- Investment in your development: mentorship through our MentorMatch program access to 6000 online courses through Udemy and an annual stipend for your professional development
- Investment in your wellness: access to mental health support via Modern Health and Insight Timer; paid concierge medical membership pet insurance fitness membership subsidy and commuter subsidy
- Free subscription to Tinder Gold
$145000 $160000 a year
The salary range for this position is $145000$160000. Factors such as scope and responsibilities of the position candidates work experience education/training jobrelated skills internal peer equity as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Los Angeles California. This salary will be subject to a geographic adjustment (according to a specific city and state) if an authorization is granted to work outside of the location listed in this posting.
Commitment to Inclusion
At Tinder we dont just accept difference we celebrate it. We strive to build a workplace that reflects the rich diversity of our members around the world and we value unique perspectives and backgrounds. Even if you dont meet all the listed qualifications we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes gender identities races ethnicities disabilities and other lived experiences. Learn more here: you require reasonable accommodation to complete a job application preemployment testing or a job interview or to otherwise participate in the hiring process please speak to your Talent Acquisition Partner directly.
#Tinder
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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