Account Strategy Director Net New
Account Strategy Director Net New
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Salary Not Disclosed
1 Vacancy
Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
The Account Strategy Director (ASD) plays a critical role in deepening Five9s relationships with existing customers ensuring continued success and expansion through the Winning by Design Framework. Embedded within the sales teams the ASD drives adoption and optimization of Five9s solutions helping customers achieve their evolving business outcomes.
This role is responsible for maximizing account value uncovering expansion opportunities and fostering longterm strategic partnerships. By leveraging Winning by Design methodologies and customercentric engagement frameworks the ASD collaborates crossfunctionally to develop tailored strategies focused on customer onboarding retention and expansion to enhance revenue growth and client loyalty within existing accounts enhancing the Five9 ecosystem.
Key Responsibilities:
Account Strategy Development and
Partner with Regional Vice Presidents of Majors and Enterprise Sales (RVPs) Net New Sales to define and execute accountspecific strategies that address customer goals and business outcomes.
Conduct indepth research to tailor custom value propositions presentations and business cases targeting key decisionmakers within highvalue accounts.
Align internal teams (Sales Impact Solution Consultants Professional Services Marketing and CX Advisory) to deliver holistic solutions.
Sales Cycle Management
Lead opportunity planning and management through all stages of the sales cycle ensuring timely progression and optimal resource allocation.
Identify and mitigate roadblocks in collaboration with crossfunctional teams to accelerate deal velocity.
Oversee customer engagements to ensure seamless from initial discovery through contracting and implementation.
CrossFunctional Collaboration and Product Alignment
Act as a strategic member of the Sales Strategy team to provide fieldbased feedback and success criteria between Sales Product and Services teams ensuring customer feedback is integrated into product development and roadmaps.
Contribute to the Sales Strategy team as we collaborate with Marketing to develop accountbased campaigns and targeted messaging that resonate with key stakeholders within accounts.
Facilitate the Winning by Design SPICED framework adoption across internal teams to ensure structured customerfocused engagement.
Performance Measurement and Continuous Improvement
Monitor the pipeline and key performance indicators (KPIs) including win rates deal velocity revenue growth and customer retention.
Work with the RVPs to conduct postwin/loss reviews and continuously refine account strategies based on sales outcomes and customer feedback.
Manage CRM data and dashboards to ensure accurate reporting and insights for leadership.
Key Competencies:
Strong expertise in AccountBased Selling (ABS) and managing complex enterpriselevel sales cycles.
Proven ability to develop tailored customercentric business cases and align them with Five9s technology solutions.
Excellent relationshipbuilding skills with a track record of engaging senior stakeholders and driving consensus.
Analytical and datadriven mindset with experience in opportunity planning and project management.
Strong collaboration skills with experience working across Sales Marketing Product and Customer Success teams.
Technical and Strategic Sales Skills
AccountBased Selling (ABS): Experience and strong expertise in ABS especially in managing complex enterpriselevel sales cycles.
Opportunity Planning and Sales Cycle Management: Ability to lead and execute strategic account planning guiding opportunities through all stages of the sales process.
Winning by Design SPICED Framework: Familiarity with this structured customerfocused engagement model is a significant advantage.
Collaboration and CrossFunctional Coordination
CrossFunctional Collaboration: Proven ability to work closely with departments such as Sales Marketing Product and Customer Success teams.
Stakeholder Engagement: Effective relationshipbuilding with senior decisionmakers driving alignment and consensus across departments.
Product Alignment: Experience in acting as a bridge between Sales Product and Services to integrate customer feedback into product development.
Analytical and DataDriven Approach
DataDriven Decision Making: Strong analytical mindset with proficiency in opportunity analysis KPI tracking and CRM tools.
Performance Monitoring: Ability to measure and report key performance indicators like win rates revenue growth deal velocity and customer retention.
Business and Financial Acumen
Tailored Value Propositions and Business Cases: Expertise in deploying customized propositions and business cases aligned with customer needs and Five9s solutions.
CustomerCentric Solutions: Ensuring that all strategies and solutions focus on delivering measurable business outcomes for clients.
Leadership and Continuous Improvement
Project and Resource Management: Competency in managing resources effectively to ensure timely progression through the sales pipeline.
Continuous Improvement: Experience in conducting postwin/loss reviews to refine strategies and improve performance over time.
Project Management
Planning and : Define clear objectives timelines and milestones for implementing changes.
CrossFunctional Coordination: Work closely with marketing customer support and product teams to ensure alignment.
Ideal Candidate Requirements:
8 years of experience in Account Strategy Enterprise Sales or Strategic Account Management preferably within SaaS or technology sectors.
Proven success in managing highvalue B2B accounts and driving revenue growth through tailored sales strategies.
Experience collaborating across departments (Sales Marketing Product and Services) to execute strategic plans.
Knowledge of Winning by Design methodologies and experience implementing structured frameworks for growth.
Proficiency in CRM tools analytics and developing actionable insights for continuous improvement.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location this role is Hybrid and would require 3 days a week (M W TH) in our San Ramon office.
As part of our continued commitment to diversity equity and inclusion Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to: skill set depth of experience certifications and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally the total compensation package for this position may also include an annual performance bonus stock and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health dental and vision coverage beginning on the first day of employment. Five9 covers 100 of the employee portion of the health dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & LongTerm Disability Basic Life Insurance and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy coaching and selfguided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off Company paid holidays paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here:9/ptpt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Director
Employment Type
Full Time
