Analyst I Disputes Resolution

An Analyst I within the Disputes Resolution Team plays a crucial role in managing customer disputes by applying knowledge of transaction flow and regional dispute rules. The team is responsible for efficiently responding to merchant queries prioritizing tasks and making effective dispute resolution decisions all while mitigating financial and reputational risks.

What your responsibilities will be:

• Demonstrate a strong understanding of dispute resolution processes and maintain indepth knowledge of card schemes rules.
• Track review and analyze complaints and critical situations involving merchants ensuring timely resolution.
• Liaise with multiple internal and external stakeholders to escalate issues as needed.
• Resolve disputes effectively and document outcomes in compliance with card schemes guidelines.
• Identify trends and patterns in disputes and propose improvements to enhance efficiency and reduce risks.
• Assist in automating processes to improve operational efficiency and reduce manual workload.
• Strengthen customer service by providing advisory support to improve merchant experience and dispute resolution efficiency.
• Contribute to the companys overall growth strategy by optimizing the dispute resolution process.

Qualifications :

What you will need to be successful (skills and competencies)

• Bachelors degree preferably in Risk / Management / Finance / Business / Mathematics / Economics or equivalent with a minimum of 1 year of experience in similar roles.
• Focused on structured processes consistently striving for a streamlined approach to drive efficiency in disputes resolution processes.
• Skilled at working collaboratively and effectively communicating positively influencing team members across various departments.
• Capable of adjusting to rapidpaced and agile settings prepared to operate within demanding timelines and schedules.
• Proficient in English (additional fluency in French or Japanese is a plus).
• Knowledge / experience in the banking sector payment processing industry ecommerce landscape and card schemes rule is beneficial.
• Demonstrates acute attention to detail.

Experience you will bring to the role

• As an Analyst you should be passionate about continuous learning staying uptodate on industry trends and regulatory changes.
• You should also take a proactive approach to improving dispute resolution processes through feedback and suggestions.
• You should possess strong verbal and written communication skills to document and articulate the requirements analysis and recommendations in a clear and concise manner to the stakeholders and customers.
• You must have a solutiondriven approach with exemplary investigative and critical thinking skills.
• You must also be detailoriented multitaskers who can work independently with little supervision at the same time have good decision making time management and organizational skills

Additional Information :

Apply without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

Take a peek inside life at Checkout via

• Our Culture video  careers page  LinkedIn Life pages  Instagram  without meeting all requirements statement 

  If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

  We believe in equal opportunities

  We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

  Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

  When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

  We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

  Take a peek inside life at Checkout via

  • Our Culture video careers page LinkedIn Life pages Instagram Work :

    No

    
    

    Employment Type :

    Fulltime