Business Operations Agent Key for Business Entry level role

THIS IS A FIXED TERM CONTRACT FOR SIX MONTHS Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality efficiency and scale. Each time a package is delivered by an Amazon associate technology is at the scene and behind the scene. Today Key for Business Technology supports Amazon Logistics and its scope is expanding every day.

Our team is actively seeking motivated and multitalented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the nextgeneration smart delivery operation with cutting edge technologies in IoT (InternetofThings). We develop technologybased solutions matching customer needs and delivery capacity with precision and efficiency and expanding and transforming delivery experience with unprecedented quality productivity and scale.
We are looking for a savvy teamoriented individual who is highly driven and want to ensure customer satisfaction for our customers. The Business Operations team is responsible for enabling Key for Business (KfB) devices to provide Amazon customer friction free authorized access to restricted spaces. A Business Ops Admin Support Specialist III is responsible for driving increased data quality and solving challenging operational business goals. Diving Deep and Delivering Results are key leadership principles required to be successful in this role. Business Ops utilizes data follows standard operating procedures and develops processes to improve the teams performance. To be considered you must be highly technical along with the ability to make every customer feel like a welcomed part of Key for Business.

Key job responsibilities
Take ownership in assisting researching resolving and deescalating customer issues and devices
Understand and implement new information and procedures efficiently and professionally
Deliver a consistent level of quality on all calls and issues encompassing the white glove experience
Concentration and strong understanding of advanced troubleshooting for all Ring products
Analyze tickets for trends in customer issues and report to the trending teams
Utilize multiple systems to access customer information research issues and educate customers
Collaborate with the trending teams to drive continuous process improvement
Utilize all available resources to solve internal challenges while ensuring first call resolution
Develop and implement scalable solutions to support Key for Business mission
Lead trend collection and communication efforts for a specific apps or products (pods)
Assist with other pods when needed
Other duties and responsibilities as assigned

Fluency in English. Both written and verbal communication
Professional experience with Microsoft Excel and Microsoft Office
Experience pulling and reporting data from numerous databases (using Excel Access and/or other data management systems)
Experience analyzing data sets

Fluency in French Italian Spanish or German apart from English will be preferred
Working experience in logistics/transportation industry
Bachelors degree or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.