Advanced CustomerTechnical Support Representative SoftwareSaaS
Advanced CustomerTechnical Support Representative SoftwareSaaS
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1 Vacancy
Job Description
Deliver Support That Strengthens the Social Good Ecosystem
Global reach. Awardwinning platforms. Purpose in every click.
Bonterra Tech engineers tools that nonprofits rely on to raise funds run programs and measure outcomes. Their clients touch 40M lives annually and you ll help make that impact real. Industry accolades from G2 and TrustRadius prove they re not just doing good they re doing it exceptionally well. If you speak tech and think impact this is your signal to plug into something bigger.
Job Description
As a Customer Support Specialist you won t just answer questions you ll solve real problems for users of Bonterra Tech s nonprofit software. Through email chat and phone you ll provide seamless support troubleshoot issues and escalate when needed. With sharp tech skills and a passion for purpose you ll thrive in a role that makes impact possible.
Job Overview
Shift: Night Shift (Mon Fri 08:00 PM 05:00 AM) Weekends Off
Work setup: Onsite Pampanga
- Master multiple software products to provide expertlevel support
- Deliver exceptional customer service through email chat and phone channels
- Respond to customer inquiries promptly accurately and professionally
- Identify and escalate technical issues with strong attention to detail
- Ensure timely and appropriate escalation of tickets to internal departments
- Build and maintain collaborative relationships within the support team and across departments
- Apply strong technical aptitude to assist a wide range of users and organizations
- Communicate effectively both verbally and in writing
- Use critical thinking and logical problemsolving skills with a willingness to learn
Requirements
The Qualifications We Seek
- Minimum of 2 years experience in Customer Service Technical Support or Application Support
- Proven experience supporting software applications or SaaS customers/accounts
- Proficiency with Salesforce ZenDesk Intercom or similar CRM tools
- Familiarity with products such as Salsa Labs Network for Good EveryAction Apricot or ETO is a plus
- Basic knowledge or proficiency in HTML/CSS or SQL is advantageous
- Previous experience in teaching mentoring tutoring or software support is an advantage
- Strong technical troubleshooting and diagnostic skills
- Ability to provide highquality administrative support to nonprofit organizations
- Strong initiative and independence able to research and resolve issues proactively while knowing when to seek help
Benefits
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Fully customized Emapta laptop with peripherals
- Night differential pay to maximize your earnings
- Prime office location in Pampanga (Conveniently accessible by PUVs with nearby restaurants and banks)
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek Minimum of 2 years' experience in Customer Service, Technical Support, or Application Support Proven experience supporting software applications or SaaS customers/accounts Proficiency with Salesforce, ZenDesk, Intercom, or similar CRM tools Familiarity with products such as Salsa Labs, Network for Good, EveryAction, Apricot, or ETO is a plus Basic knowledge or proficiency in HTML/CSS or SQL is advantageous Previous experience in teaching, mentoring, tutoring, or software support is an advantage Strong technical troubleshooting and diagnostic skills Ability to provide high-quality administrative support to nonprofit organizations Strong initiative and independence able to research and resolve issues proactively while knowing when to seek help
Employment Type
Full Time
