FX Support
FX Support
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: FX Support
Location: New York City NY(Onsite)
Duration: 12-18 Months (Contract)
Interview mode: Video
Visa: USC/GC Only
Job Description:
Some important details we got from the client just now :
1. Candidate must be local to come onsite for 2nd round onsite interview in midtown NYC
2. must have experience directly working with Traders for L1 support
3. Must have SQL querying experience
FX Support
Credit Agricole
Summary:
We are looking for a self-motivating individual to work in our FX eTrading support team. The candidate should have experience in supporting electronic execution and/or algorithmic trading systems and users of those systems. The ideal candidate will be required to perform 1st & 2nd level support of electronic trading and execution systems monitor and troubleshoot trades on electronic trading systems and work in a 24 hour electronic global trading support team using the follow-the-sun support model. Further to this the ideal candidate will be involved in all technical aspects of the trading system and client support interactions.
Key Responsibilities:
Providing functional and technical support around the relevant systems to users worldwide by (not exhaustive)
Static data management (Counterparties Currencies etc)
Ensure platforms admin in relation with system providers both internal and external.
Dealing with STP (straight thru processing) issues.
Incident Management
Manage customer relations when dealing directly with both internal and external users of the systems.
Develop good relations with the business (FO MO/Risk BO) follow relationship with third parties manage / assist members of team (business or technical analysts)
Liaise with users and developers.
Capable of handling releases autonomously
Release Management experience
Working both within the team responsible or alone when requested to act as or in conjunction with a specific project manager:- (non-exhaustive)
Building of project plans
Assisting in the completion and timely delivery of projects
Testing including writing test scripts for new releases.
Assist the tracking of both time and resources on the projects.
Overall Department Objectives including:-
Assisting in the meeting of agreed budget goals
Maintain and improve service quality
Maintain and improve customer satisfaction (internal and external)
Perform assigned responsibilities in a professional manner and in accordance with company policy.
Timely reporting within the IT departments time tracking system.
Timely reporting of incidents outages system errors and possible enhancements within the appointed system
Maintain awareness of the regulatory markets and competitive environment.
Procedure writing and maintenance
BCP / DR
Maintain awareness of current technological developments both internally and externally.
Management and Reporting:
Timely reporting within the IT departments time tracking system.
Timely reporting of incidents outages system errors and possible enhancements within the appointed system
Maintain awareness of the regulatory markets and competitive environment.
Maintain awareness of current technological developments both internally and externally to the firm
Employment Type
Full Time
