FX Support
FX Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: FX Support
Location: Onsite (All 5-Days); Midtown NYC
Duration: 6-12 Months Contract (Long term)
Interview process: Video then Onsite (In-person).
Work Authorization: US Citizen or Green Card Only.
Job Description:-
- Candidate must be local to come onsite for 2nd round onsite interview in midtown NYC
- must have experience directly working with Traders for L1 support
- Must have SQL querying experience
Summary:
We are looking for a self-motivating individual to work in our FX eTrading support team. The candidate should have experience in supporting electronic execution and/or algorithmic trading systems and users of those systems. The ideal candidate will be required to perform 1st & 2nd level support of electronic trading and execution systems monitor and troubleshoot trades on electronic trading systems and work in a 24-hour electronic global trading support team using the follow-the-sun support model. Further to this the ideal candidate will be involved in all technical aspects of the trading system and client support interactions.
Key Responsibilities:
- Providing functional and technical support around the relevant systems to users worldwide by (not exhaustive)
- Static data management (Counterparties Currencies etc)
- Ensure platforms admin in relation with system providers both internal and external.
- Dealing with STP (straight thru processing) issues.
- Incident Management
- Manage customer relations when dealing directly with both internal and external users of the systems.
- Develop good relations with the business (FO MO/Risk BO) follow relationship with third parties manage / assist members of team (business or technical analysts)
- Liaise with users and developers.
- Capable of handling releases autonomously
- Release Management experience
- Working both within the team responsible or alone when requested to act as or in conjunction with a specific project manager: - (non-exhaustive)
- Building of project plans
- Assisting in the completion and timely delivery of projects
- Testing including writing test scripts for new releases.
- Assist the tracking of both time and resources on the projects.
Overall Department Objectives including: -
- Assisting in the meeting of agreed budget goals
- Maintain and improve service quality
- Maintain and improve customer satisfaction (internal and external)
- Perform assigned responsibilities in a professional manner and in accordance with company policy.
- Timely reporting within the IT departments time tracking system.
- Timely reporting of incidents outages system errors and possible enhancements within the appointed system
- Maintain awareness of the regulatory markets and competitive environment.
- Procedure writing and maintenance
- BCP / DR
- Maintain awareness of current technological developments both internally and externally.
Management and Reporting:
- Timely reporting within the IT departments time tracking system.
- Timely reporting of incidents outages system errors and possible enhancements within the appointed system
- Maintain awareness of the regulatory markets and competitive environment.
- Maintain awareness of current technological developments both internally and externally to the firm
Employment Type
Full Time
