Sr Mgr AWS Partner Success AWS Specialist and Partner Organization

As Senior Manager of Partner Success within the AWS Specialists & Partners (ASP) org you will be responsible for defining and executing the strategy for how AWS partners deliver customer success. You will report directly to the Director of Customer Success to architect the partner success framework that enables AWS partners to effectively drive adoption of AWS services and ensure customer value realization. This role will focus on understanding the current partner communitys capabilities in delivering postsales customer success identifying gaps and building programs to enable partners to become extensions of AWSs customer success organization.

Key job responsibilities
Strategy and approach
* Conduct comprehensive assessment of current partner capabilities roles and effectiveness in delivering customer success
* Define the strategic vision for how partners should deliver customer success on behalf of AWS
* Design partner success frameworks that outline required capabilities roles and responsibilities
* Develop partner incentives and programs that align partner outcomes with customer success outcomes
* Create scalable mechanisms to measure and validate partner effectiveness in delivering customer success
* Build feedback loops to continuously improve partnerled customer success delivery

Program Development &
* Design partner enablement programs to build customer success capabilities within partner organizations
* Develop partnership models and economic frameworks that support sustainable partner investment in customer success
* Create standardized methodologies and playbooks for partnerled customer success delivery
* Establish qualification criteria and certification programs for partners delivering customer success
* Build mechanisms to measure partner contribution to customer value realization

Organizational Leadership & Influence
* Lead a team responsible for partner success strategy and programs
* Build strong relationships with leaders across ASP and AWS Partner Network (APN) to drive program adoption
* Collaborate with partner organizations to validate and refine program effectiveness
* Partner with AWS field teams to ensure alignment between direct and partnerled customer success
* Influence senior stakeholders across AWS and partner organizations to drive change
* Work with service teams to integrate partner perspective into service launches



About the team
Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Were looking for individuals with:
* Deep understanding of partner business models and economics
* Proven ability to develop comprehensive business cases and financial models
* Proven experience influencing senior stakeholders in a matrix environment

* BA/BS degree required
* 7 years in partner management customer success or in gotomarket roles
* 5 years of people management experience
* Strong track record of building and scaling partner programs
* Experience working with global systems integrators (GSIs/Sis) consulting partners and independent software vendors (ISVs)

* Experience in cloud computing or enterprise technology services
* MBA or advanced degree
* Experience building partner enablement programs
* Strong program management and operational excellence skills
* Track record of driving organizational transformation
* Experience with partner incentive design and program ROI measurement
* Deep understanding of enterprise customer success delivery models

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180900/year in our lowest geographic market up to $312800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.