Nordic Speaker - Senior Customer Care Specialist
Nordic Speaker - Senior Customer Care Specialist
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Job Description
At Convatec were transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. Were aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as Nordic Speaker Senior Customer Care Specialist and youll do the same.
Reporting to the Manager of Customer care this role is the first point of contact for our customers being a trusted source of information for them. Responsibilities include primary Customer and 3pl liaison claims and queries management but additionally; reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.
Were looking for an experienced professional to handle customer queries via phone and email as well as manage credit/debit and return claims.
Key Responsibilities:
Process claims within SLA investigate issues and communicate outcomes.
Ensure accuracy and efficiency in daily tasks measured through KPIs.
Identify process improvements and act with urgency to resolve queries.
Maintain strong communication and interpersonal skills.
Support audits and ensure compliance with reporting requirements.
What Were Looking For:
Previous experience in customer service claims management or a similar role.
Proficiency in Excel and Outlook; SAP experience is a plus.
Strong analytical and problemsolving skills.
Ability to work independently and within a team.
If you have a background in handling customer queries and claims and want to join a dynamic team apply today!
Languages:
Speaking: Fluent Business Swedish Norwegian or Danish
Writing/Reading: Fluent Business Swedish Norwegian or Danish
Working Conditions: (Applicable local workplace laws and statutes should be included in the description of working conditions)
Hybrid working days per week in the office driven by business requirements as Convatec has a flexible approach to office working. Applicable local workplace laws and statutes should be included in the description of working conditions.
Special Factors:
Hours of work will be aligned to the Market requirement and the public holidays will also be aligned to the market that the Customer Service Associate works within.
You will also be required to work a shift pattern as required by the Team and Market hours of Business.
You will also be required to work a shift pattern as required by the Team and Market hours of Business.
Our products make a big difference every day. So will your contribution. The work you do will mean more because itll make things better for your team our business or our customers lives. Itll inspire you to deliver to your very best. And well be right behind you when you do.
This is a challenge more worthwhile.
This is work thatll move you.
#LIAP1
#LIHybrid
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media text message email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If youre unsure please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee
If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site Find Jobs. Thank you!
Required Experience:
Senior IC
Employment Type
Full-Time
