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Location: Turbhe Navi Mumbai
SBU: CBIG
Role: Individual Contributor
Key Responsibilities
Interaction with senior stakeholders in customer companies (SMEs and Corporates) CEOs CFOs Vice presidents and alike to understand their business and financial performance.
Conducting management discussions for the BU and communicating the summary of the discussion to the report analyst in a precise and concise way resolving client issues through interaction with own and other teams within D&B to provide the quickest and the most efficient solution to client issues while coordinating with sales.
Understanding on credit and performance rating and undertaking resolution of rating appeals.
Strong adherence to SLAs and SOPs with an inclination to doing the right thing when situation demands.
Maintenance of records for each customer interaction and customer requirement.
Resolution of customer queries and enquiries based on customer feedback or query.
Interact with Correspondents/Customers/Sales Associates/Internally to ensure timely deliverables with desired quality.
Ensuring required extracts as per business requirements from various data sources.
Support to sales team for explaining product information to the customers by making presentations onsite support if required and handling specific queries.
Undertaking reviews for reports prepared by team reports may be made for SMEs as well as large corporates and may include varying content based on the report variant.
Strict adherence to processes and timelines whilst maintaining highest levels of accuracy and quality in line with SLAs
Ensuring appropriate update of relevant MIS along with process compliance
Perform complex analysis and work on financial/business researchbased assignments /reports.
Be a part of internal rating committee and product enhancement discussions.
Responsible for value addition and process improvement in reports.
Interaction with other SBU members for specific projects.
Key Requirements
CA or MBA with experience of more than 8 years in banking or credit rating industry in a role requiring ongoing client interaction
Should have a strong grasp on understanding and analyzing financial statements
Articulate with strong communication skills (verbal and written English and Hindi) and presentation skills suitable to BU requirements.
Good knowledge on varied industries will be important
Strong analytical skills and ability to provide value added insights
Should not have apprehensions to travel beyond city limits for the interest of business
Be a team player
Ability to coordinate between internal and external parties as well as within the internal teams will be important.
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