AskHR Generalist

The HR Generalist in the AskHR department provides firstline assistance to Presbyterian employees applicants and the public related to human resources topics and issues.

• Provides requested information to employees and leaders regarding HR process systems policies and other related topics.
• Provides standard policy/procedural information and performs routine problem resolution or referral on matters pertaining to employment pay and benefits and work environment.
• Updates HRIS and other systems as required. Escalates and refers customers to appropriate resource for processing and complex issue resolution.
• Supports other HR related programs.

This is a full time opportunity that works remote and is on a phone queueapproximately 6 hours per day.

Work Schedule: MondayFriday Days

• Four or more years experience in Human Resources required.
• High School Diploma/GED required
• Bachelors Degree in Human Resources preferred.
• PHR certification preferred.

Skills Required:

• Ability to work with confidential information with a high level of professionalism associated with the area of Human Resources.
• Demonstrated ability to communicate effectively in person and via telephone with employees and applicants.
• Written communication skills as well as business writing and presentation skills are required.
• Requires strong organizational skills and high level of attention to detail in providing accurate information associated documentation data entry and meeting quality standards.
• Must be experienced with various computer systems include Microsoft Office.
• Must be able to work cooperatively with other employees and function under pressure.

This position is located in New Mexico.

• Responds to requests from employees managers and providers for information related to HR process systems policies and other related topics.
  
  
• Coaches and provides directions to leaders and employees regarding HR policies best practices process and procedures and resolution to workrelated issues.
  
  
• Serves as a subject expert in HR systems to assist internal partners in processing various actions such as resource action requests benefits and talent acquisition.
  
  
• Assess the situations brought forward by employees managers and providers for potential risks and recommendations for next steps.
  Utilizes conflict resolution skills to identify various options to leaders and employees based on situational needs and alignment to policies/procedures.
  
  
• Demonstrates proficiency in a range of Human Resources knowledge areas including benefits (including Family & Medical Leave) compensation employee relations employment employee records and employee programs.
  
  
• Uses human resource information systems to track and document information for all customer interactions to provide meaningful accurate data for escalations analysis and reporting.
  
  
• Serves as designated ASKHR knowledge area lead in at least one knowledge area by creating and maintaining materials and tools to effectively and efficiently support related inquiries and provide first point of escalation for issue resolution. Provides training and support as needed to team members.
  
  
• When appropriate escalates complex issues and requests for processing to specialty teams to ensure resolution.
  
  
• Administration and support of organization wide Employee Programs including but not limited to Employee CareFund Education Assistance and all HR Pipeline Programs. This includes periodic redesign of programs. Pipeline program administration involves all screening selection onboarding for the employees and volunteers and community outreach.
  
  
• Represents AskHR as requested at internal meetings and trainings to provide information and training on HR related processes. Examples include Management and Leadership Foundations course and Nursing Orientation.
  
  
• Provides backup support to Regional HR Managers and Generalists.
  
  
• Participates as an effective and active team member both individually and in a team environment.
  
  
• Participates in a valueadded manner as a team member to internal HR teams as well as other process improvement teams and initiatives.
  
  

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program including free access to our onsite and communitybased gyms nutrition coaching and classes wellness challenges and more!

Learn more about our employee benefits:

Why work at Presbyterian

As an organization we are committed to improving the health of our communities. From hosting growers markets to partnering with local communities Presbyterian is taking active steps to improve the health of New Mexicans. For our employees we offer a robust wellness program including free access to our onsite and communitybased gyms nutrition coaching and classes wellness challenges and more.

Presbyterians story is really the story of the remarkable people who choose to work here. The hard work of our physicians nurses employees board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875000 New Mexicans.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients members and the communities we serve. We are a locally owned notforprofit healthcare system of nine hospitals a statewide health plan and a growing multispecialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 14000 employees including more than 1600 providers and nearly 4700 nurses.

Our health plan serves more than 580000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drugfree and tobaccofree employer with smoke free campuses.