Senior Manager Global Partner - Quality Assurance Change Management
Senior Manager Global Partner - Quality Assurance Change Management
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Job Description
We are seeking a strategic and resultsoriented leader to oversee the Global Embed team a critical function within Global Partner Support (GPS). As the head of the Global Embed team you will oversee a global team responsible for quality assurance process optimization documentation governance and driving successful change managementultimately improving Wayfairs ability to provide bestinclass support to our partners (suppliers carriers and customers). We are looking for a strategic and handson leader with a strong operations mindset a passion for driving scalable improvements and the ability to work crossfunctionally to enhance partner and employee experiences. The ideal candidate will thrive in a fastpaced evolving environment and be excited about the opportunity to set a clear vision for how we can elevate our core functions to continually improve GPS support capabilities.
About the Team
The Global Embed team sits at the intersection of Quality Assurance Process Optimization and Change Management ensuring GPS teams are equipped to provide bestinclass supplier support. The team drives quality assurance audits performance assessments and feedback loops to enhance while maintaining robust process documentation and governance to improve efficiency and the partner experience. By developing scalable quality assurance capabilities and change management programs Embed plays a critical role in enabling support teams driving continuous improvement and ensuring seamless adoption of new processes. Together these efforts create a more effective informed and highperforming supplier support ecosystem at Wayfair.
What Youll Do
- Define and execute a global strategy for quality assurance process governance and change management that enhances Wayfairs supplier support capabilities and aligns with GPSs longterm business objectives.
- Lead and develop a global team of Managers Associates and external partners across North America Europe and outsourced locations fostering a culture of datadriven decisionmaking operational efficiency and continuous improvement.
- Advance quality assurance capabilities for GPS by implementing AI systems to automate structured audit and feedback frameworks.
- Optimize knowledge management systems ensuring GPS teams have seamless access to welldocumented processes SOPs and training materials to drive high performance and improve supplier experience.
- Drive change management efforts partnering with Product and Operations teams to ensure the smooth rollout and adoption of new processes tools and best practices across supplier support teams.
- Develop and oversee performance metrics that measure the impact of Embed initiatives including supplier support quality training effectiveness and process adherence.
- Identify and implement process optimizations using data and insights to refine workflows reduce inefficiencies and enhance the overall supplier and customer experience.
- Influence key stakeholders across GPS and Wayfair acting as a thought leader in quality assurance operational excellence and change enablement.
- Champion Wayfairs commitment to continuous improvement ensuring that supplier support teams are equipped with the tools training and resources needed to meet evolving business needs.
What Youll Need:
- Bachelors or Masters degree in Business Operations or a related field.
- 5 years of experience in Operations Quality Assurance Process Governance or Change Management.
- Proven leadership experience including managing global teams and outsourced partners.
- Strong datadriven decisionmaking skills with the ability to measure impact and drive performance improvements.
- Excellent stakeholder engagement and consensusbuilding skills with the ability to drive results across functions.
- Ability to work collaboratively across functions synthesizing multiple perspectives into a streamlined strategy.
- Experience in scaling operational programs particularly in a highgrowth or fastpaced environment.
- Selfmotivated with a proactive approach to tackling challenges and driving meaningful outcomes.
At this time Wayfairdoesnot provide sponsorship for employment authorization for this position.
An Important Note about Wayfairs InOffice Policy:
All Bostonbased interns Coops and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday Thursday and work remotely Friday.
Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
Exec
Employment Type
Full Time
