IT Procurement Lifecycle Specialist - WUIT
IT Procurement Lifecycle Specialist - WUIT
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Job Description
Scheduled Hours
40Position Summary
Under moderate supervision provides quoting procurement and imaging support of desktop computer systems and software licensing for University staff faculty and students. Depot staff provide technical procurement support for desktop computer hardware and software ordering. This position requires a broad understanding of all standard enterprise office technologies and indepth knowledge with software procurement to effectively provide experienced order fulfillment and customer service.Job Description
Primary Duties & Responsibilities:
- Desktop support: Provides daily support for the computing desktop; including operating system software installation and maintenance and hardware. Responds to assigned tickets. Evaluates prioritizes resolves problems and requests or escalates to appropriate support areas. Acts as the frontfacing support liaison for all desktoprelated support issues. Provides support documentation for Tier 1.
- Service desk: Collaborates with higherlevel technical areas on planning and issue resolution. Prioritizes workload to appropriately respond to customer needs and demands. Acts as a liaison between customers and senior technical staff.
- Project facilitation: Completes tasks associated with projects or activities that relate to the desktop support environment such as system upgrades system integration and system administration.
- Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions
- Normal office environment.
- Ability to work on call.
- Ability to travel to on and offcampus locations.
Physical Effort
- Typically sitting at a desk or table.
- Repetitive wrist hand or finger movement (PC typing).
Equipment
- Office equipment.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications:
Work Experience:
Skills:
Drivers License:
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred Qualifications
Education:
Associate degree
Certifications:
Work Experience:
Skills:
Accountability Computer Support Computing Platform Customer Service Office Productivity Software Oral Communications Prioritization Procedural Documentation System Administration Systems Integration System Upgrades Written CommunicationGrade
G09HSalary Range
$23.37 $36.19 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including ones qualifications and performance equity with others in the department market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation please emailor call the dedicated accommodation inquiry number atand leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.PreEmployment Screening
All external candidates receiving an offer for employment will be required to submit to preemployment screening for this position. The screenings will include criminal background check and as applicable for the position other background checks drug screen an employment and education or licensure/certification verification physical examination certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
Up to 22 days of vacation 10 recognized holidays and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit UPass for eligible employees.
WashU provides eligible employees with a defined contribution 403(b) Retirement Savings Plan which combines employee contributions and university contributions starting at 7.
Wellness
Wellness challenges annual health screenings mental health resources mindfulness programs and courses employee assistance program (EAP) financial resources access to dietitians and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care Weve got you covered.
WashU covers the cost of tuition for you and your family including dependent undergraduatelevel college tuition up to 100 at WashU and 40 elsewhere after seven years with us.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
