Senior Internal Platform Specialist
Senior Internal Platform Specialist
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewWe are looking for a dynamic Senior Communications Specialist to operate and optimize our Enterprise internal communications and knowledge intranet platforms for access authoring experience and usability. In this role you will be responsible for understanding the needs of our employees then using continual improvement processes to improve product effectiveness to increase satisfaction and utilization. This role owns specific programs or processes that support larger organizational/enterprise goals including but not limited to business requirements development content management feedback collection and analysis governance site adoption user engagement and UX/UI concepts and evaluation. This role collaborates with multifunctional partners and thirdparty resources to ensure that content systems and tools are effective and meet employee expectations. You will advise on large complex projects spanning content initiatives technical integrations site performance analysis user experience and team workflows & processes.
** This is a hybrid role 3 days/week in the office) and based in Bellevue WA **
Job Responsibilities:
- Conduct user research and usability studies collaborates with designers developers and business teams throughout the process.
- Participates in analysis market research and validation to seek opportunities for new or existing capabilities and features.
- Partners with business owners scrum teams and crossfunctional partners to scope write requirements solution design develop user stories feature development and user acceptance testing.
- Partner with IT to support our roadmap and backlog ensuring that technology deliveries capabilities on time at budget to specification.
- Partner with a broad group of team members to identify key capabilities needed as well as potential issues or risks and their solutions.
- Monitor and evaluate performance to foster continuous iteration for improvement.
- Complete operational tasks to ensure platforms function effectively for authors employees and support groups.
Qualifications:
- Bachelors degree in related fields plus 2 years of experience in digital product management internal communications or employee experience platforms defining and driving experiences and content strategy plans in an agency or corporate communications environment.
- Experience developing and managing content strategies for internal audiences including employees leadership and partners across multiple digital platforms (intranet email collaboration tools etc..
- 2 years working in a fastpaced highvolume Marketing Communications Employee Communications and/or Public Relations function for a large corporation or agency; strong crossfunctional partnership experience.
- Must be skilled at writing/editing internal communications content for websites intranets employee engagement platforms and other core needs of a webbased employee experience.
- Up to 10 travel required to collect feedback from partners in the field and/ or support project launches.
- Exceptional technical writing strong business sense and executive presentation skills.
- A solid understanding of the digital space with current standards and ability to quickly adapt to new standards for Accessibility CSS HTML JSON and other necessary web technologies and languages to deliver results.
- Ability to use analytics tools to synthesize insights from large datasets to measure employee engagement and optimize content strategy.
- Proven strong organizational skills with a history of anticipating issues and taking proactive action to develop and implement an appropriate test launch or response plans.
- Comfortable multitasking and able to deliver under pressure and within tight deadlines.
- Experience in developing and/or supporting communications strategy for multifaceted organizations that have experienced significant change (i.e. change in response to market conditions competition etc).
- Proficient in authoring and publishing content using HTML or standard content management systems (AEM Drupal etc) highly desired.
- Experience working with backend systems using SQL and other DB query tools highly desired.
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $57900 $104500Corporate Bonus Target: 10
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Senior IC
Employment Type
Full-Time
