Program Manager Amazon Flex
Program Manager Amazon Flex
Posted on :
09-04-2025
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1 Vacancy
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Job Description
At Amazon we are building an excellent last mile operation in India significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) called delivery partners (DP) to make deliveries to our customers. With Amazon Flex partners are their own bosses they can build their own schedules and choose from different types of opportunities (scheduledahead blocks instant offers) all while making great earnings. Amazon Flex is powered by a mobile app that works in concert with our advanced systems allowing partners to sign in grab an offer for a time check out a map of the location and more.
In this role you will be a part of a program team working on delivering last mile capacities as a program manager
Key job responsibilities
Define design launch and manage new transportation related programs in India within Amazon Flex & I.H.S primarily hyperlocal and ondemand business lines
Gather requirements and conceptualize a product and program solutions to solve business problems sustainably.
Work with key stakeholders across various functions to define launch and drive programs
Will work as the bridge between operations and support teams like finance global business operations teams product teams field operations
Be the gate keeper of driver experience for the business lines and balance this by coowning cost and business goals
Will positively impact the operating cost through technology and process interventions
Will rely on influence (over authority) to align multiple WW and IN stake holders to drive complex medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment balancing between quality and pace of with right framework to protect large business goals.
Interact with senior IN and WW leaders in discussions and through well written narratives
Launch and expand the program as per Amazons requirements while being responsible for all customer satisfaction performance compliance accounting and financial related metrics.
A day in the life
The key daily activities include
1. Track key performance metrics (Capacity metrics Fill Rates Working DPs Cost Metrics Cost/Hour Cost/Shipment Driver Experience metrics UTR/WT/ Routing adherence Working DP count) at site level
2. Gemba visits to understand rootcause analysis through 5Whys
3. Work with stakeholders (LM Operations on SOP adherence and providing right driver experience Flex program stakeholders on creating a pool of DPs programmatic interventions on pricing driver experience) while owing the E2E ; Being the program manager on ground zero inputs for successful
4. Influence without authority various stakeholders From Delivery Partners to LM leaders
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In this role you will be a part of a program team working on delivering last mile capacities as a program manager
Key job responsibilities
Define design launch and manage new transportation related programs in India within Amazon Flex & I.H.S primarily hyperlocal and ondemand business lines
Gather requirements and conceptualize a product and program solutions to solve business problems sustainably.
Work with key stakeholders across various functions to define launch and drive programs
Will work as the bridge between operations and support teams like finance global business operations teams product teams field operations
Be the gate keeper of driver experience for the business lines and balance this by coowning cost and business goals
Will positively impact the operating cost through technology and process interventions
Will rely on influence (over authority) to align multiple WW and IN stake holders to drive complex medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment balancing between quality and pace of with right framework to protect large business goals.
Interact with senior IN and WW leaders in discussions and through well written narratives
Launch and expand the program as per Amazons requirements while being responsible for all customer satisfaction performance compliance accounting and financial related metrics.
A day in the life
The key daily activities include
1. Track key performance metrics (Capacity metrics Fill Rates Working DPs Cost Metrics Cost/Hour Cost/Shipment Driver Experience metrics UTR/WT/ Routing adherence Working DP count) at site level
2. Gemba visits to understand rootcause analysis through 5Whys
3. Work with stakeholders (LM Operations on SOP adherence and providing right driver experience Flex program stakeholders on creating a pool of DPs programmatic interventions on pricing driver experience) while owing the E2E ; Being the program manager on ground zero inputs for successful
4. Influence without authority various stakeholders From Delivery Partners to LM leaders
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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