Customer Service Supervisor
Customer Service Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Industry experience in the O&G or Petro Chemical industry is highly preferred.
Supervise the activities of the Customer Service Group in a manufacturing industry to ensure strong customer relations effective order management and other activities that promote customer satisfaction. Maintain the liaison activity between the Customer Service Purchasing and Planning Group and other stakeholders.
Lead the CSR team in excellent customer service displaying the necessary skills to effectively fulfill the duties and activities.
Supervise the customer service staff including but not limited to coordination of projects conducting formal and informal reviews job training and conducting team meetings.
Establish procedures methods policies reports and measures to support continuous effective and accurate handling of quotations and customer orders both as they are entered into the system and as they progress toward delivery.
Working in conjunction with planning and engineering maintain and disseminate guidelines to effectively load production capacity.
Supervise the maintenance of sales order and customer account files / databases. Utilizing ERP system for accurate reporting.
Promote and participate in continuous improvement projects and activities to identify and improve process efficiencies.
Establish employee goals and objectives that support the business plan. Take appropriate employee life cycle actions where necessary.
Ensure that order management is conducted according to ISO Contract Review Standards.
Additional duties as assigned.
Qualifications :
Associates degree or equivalent work experience required. Bachelors Degree preferred.
Minimum 5 years related work experience including 2 years related supervisory experience. Traffic and international experience a plus.
ERP system experience required
Intermediate to advance level skills with Microsoft Office products particularly Excel.
Detail oriented; strong analytical skills.
Strong verbal written problem solving and organizational skills.
Strong interpersonal skills with the ability to manage a diverse workforce.
Able to maintain confidentiality.
Salary Range: $72000 $77000
Additional Information :
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
