Bilingual Customer Service Representative 100 Remote
Bilingual Customer Service Representative 100 Remote
Posted on :
16-04-2025
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1 Vacancy
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Job Description
Bilingual Customer Service Representative Remote
A dynamic opportunity is now open for a bilingual servicedriven professional to support our client in the insurance industry. This role plays a vital part in a national program that delivers disability management and wellness solutions to plan sponsors and members across Canada. As the first point of contact for users of this program the successful candidate will have a direct impact on customer experience while also assisting internal case management teams with essential administrative functions.
What is in it for you:
Hourly salary of $24.17.
12month contract with the potential for permanent employment.
Fulltime remote position.
Schedule:
Monday to Friday 37.5 hours per week.
The team provides support between 8:00 AM and 8:00 PM EST.
Flexibility is required to work rotating shifts within this timeframe depending on business needs.
Occasional overtime may be required.
Potential shift times (in EST):
8:00 AM 4:00 PM
9:00 AM 5:00 PM
10:00 AM 6:00 PM
12:00 PM 8:00 PM
Responsibilities:
Conduct verbal intakes to gather referral information from clients.
Respond to calls and emails from Plan Sponsors and Plan Members.
Process new referrals and file closures using the case management system.
Manage incoming and outgoing mail faxes invoices file requests and offsite file coordination.
Provide administrative support including template letters data updates and supply management.
Support internal reporting and assist with ad hoc assignments and special projects.
What you will need to succeed:
Postsecondary education.
2 years of experience in administration clerical or similar support roles.
Previous experience in a fastpaced customer service environment.
Proficiency in Microsoft Office Suite (Excel Word etc. with demonstrated ability to navigate applications in a professional setting.
Strong customer focus and active listening skills.
Bilingual fluency in English and French to support clients in both languages.
Excellent verbal and written communication abilities in both official languages.
Ability to investigate and resolve client inquiries effectively.
Exceptional attention to detail and high level of accuracy.
Well organized with strong task prioritization skills.
Demonstrated ability to collaborate within teams and work independently.
Quick learner who adapts easily to new systems and processes.
Understanding of medical terminology is an asset.
Background in IT support tech helpdesk or information centers is considered an asset.
Why Recruit Action
Recruit Action (agency permit: APprovides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP
Employment Type
Full Time
Key Skills
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