Delivery Coach

Job Title: Delivery Coach
Job Summary

• The Delivery Coach enables Hives and Squads to deliver high quality right firsttime impact
from our investment spend by driving delivery certainty and sustaining delivery practices on
the ground to increase delivery predictability and delivery health.
• The Delivery Coach ensures continuous improvement and outcomes in relation to speed
quality certainty efficiency employee experience and other key results as
defined.
• You are successful in this role when you enable teams to achieve measurable outcomes by
driving certainty and improving team performance and become a trusted partner to
key stakeholders where you are assigned.
• To do this you must have 1 courage to call out gaps in our ways of working and constraints
to our Flow of Work i.e. “canary in the coalmine” 2 mastery of data and insights to analyse
and frame delivery performance issues i.e. “problem finding” 3 leadership to drive solutions
at multiple levels and 4 bias for action to take ownership and accountability of
and 5 executive presence to influence leaders and teams
Key Responsibilities
Strategy
• Continuously align Product ways of working within and across the Hive to deliver on
Objectives and Key Results improvement of KPIs and realizing efficiencies in alignment to
the scorecard.
• Work directly with the business on the delivery pipeline to identify and remove bottlenecks
increase delivery predictability and improve consistency and effectiveness of discovery &
delivery health.
• Proactively review and drive in relation to agreed data driven improvement areas
across business and functions.
• Ensure proactive review and adoption of SC’s product operating model including the
fundamental principles of build and maintain.
Business
• Lead the adoption and implementation of product discovery value and bring the right people
together to solve for system blockers impacting SC ability to deliver on client and business
value
• Identify and proactively execute initiatives that improve productivity
• Proactively identify manage and closure of delivery risks and issues using metrics and
insights
• Orchestrate collaboration between business technology and operations to remove blockers
and optimize delivery pipelines.
• Working with the Lead establish Transformation roadmap and continuous tracking.
• Coach leaders to push decision making to the frontline to reduce time to market.
• Aligns teams towards frequent delivery of value with evidence of continual improvements in
delivery metrics such as S2P (Speed To Production) and Say: Do at Hive level.
• Proactively works with the hives to manage to capacity support quarterly planning and
achieving >80 completion of work in a quarter.
• Drives a customer focus evidenced by improvements in NPS.
• Demonstrate quantifiable outcomes with respect to delivery practices processes
interactions and capabilities.
Skills and Experience
1. Experienced Scrum Master or Agile Coach (at least 12 months) with technical skills on value stream
mapping coaching team practices improving Software Development Lifecycle processes); AND
2. Experience on using delivery performance data to drive insights for improvement even at team level
(example: Cumulative Flow Diagram; Throughput and Cycle Time; project progress); AND
3 Resultsoriented actionoriented and ability to tie up business outcomes with ways of working
Advantage beyond baseline:
Banking experience;
Past experience on product delivery (e.g. Product Owner Delivery Lead Program Management)
Product Ways of Working Expertise
• Product ways of working involves guiding teams and leaders in adopting and maturing a
productcentric delivery approach. This includes fostering product culture focus on product
strategy enabling product teams driving good product discovery data0driven decision
making and embedding continuous improvement. This skill requires principles frameworks
and coaching techniques to drive a collaborative process of discovering building and
maintaining our products platforms channels and services.
Delivery Performance Improvement Expertise
• Focused on enhancing the efficiency and effectiveness of the delivery processes via data
backed insights. Ability to identify areas for improvement on Software Delivery (DtW) using
data develop and implement solutions and monitor and evaluate the effectiveness of those
solutions over time. It involves a commitment to ongoing learning and development as well
as a willingness to adapt and change in response to feedback and changing circumstances.
Ability to identify areas for improvement on Product Discovery (LuW) using data develop
and implement solutions and monitor and evaluate the effectiveness of those solutions over
time.
Change Activation Expertise
• Expertise in guiding and implementing organisational change to ensure smooth transitions
and enhanced adoption of new practices and technologies. Cocreate mobilise people by
bringing them together into change agenda and embed change.
Processes
• Identify and orchestrate process improvements to improve value stream flow across Hives
• Continuously seeks to improve the hive construct to minimise handoffs and dependencies.
• Challenge and steer improvement of processes governance team design org structure
funding models to improve delivery performance productivity and efficiency of the Hives
People & Talent
• Coach and enable key roles like CPO PO HTLs to embed and sustain best practices
throughout the delivery lifecycle
• Identify and support capability uplift where required through hands on “showtelldo"
approach fit for context.
• Work with the Lead to continuously align capability to the strategic roadmap coaching
mentoring and training their people to grow and improve.
• Coaches hive leadership on servant leadership improvement roadmaps product roadmaps
with clear customer focus and benefits.
• Work with diverse stakeholders to cocreate insights options and solution for shared
ownership.
• Train coach and mentor leaders and teams on key principles practices and ways of
working of a Product Delivery Organization (customer collaboration direct feedback iterative
development product discovery shiftleft and xbydesign etc. and adoption of new
technologies and how to drive digital transformation.
• Be the mentor and collaborate with the Delivery Excellence partners within the Hives and
Squads to drive Transformation outcomes aligned with business scorecard.
Risk Management
• Proactively and courageously identify analyse and steer solutions on organizational
impediments and constraints to productivity quality early risk mitigation and continuous
delivery of value.
Governance
• Speak up and proactively flag gaps and deviations to the key principles Change Delivery
Standards and Change Delivery Model as a Product Delivery organization and steer
of improvement plans to address them.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics including
regulatory and business conduct across Standard Chartered Bank. This includes
understanding and ensuring compliance with in letter and spirit all applicable laws
regulations guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for
Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. *
• Effectively and collaboratively identify escalate mitigate and resolve risk conduct and
compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles
of Association (or equivalent)
Key stakeholders
• Business or Function MT
• Hive Leadership (CPO HTL Product Owners Chapter Leads etc.
• Transformation SPOCs
• Program Managers
• Delivery Excellence
• Group Process Owners
• Functional partners incl. HR Risk etc.
Qualifications
• Certifications are desired (Scrum Master Product Ownership ICAgile LeSS etc. as long as
backed by extensive handson experience on software engineering and product
management.