RQ09165 - Training Specialist - Senior
RQ09165 - Training Specialist - Senior
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Job Description
Description
*Note Frequent travel is required
Deliver instructions and training interactive demonstration and / or elearning to staff at twentyone 21 CACCs 1000 Ambulance Communication Officers and other required Ministry Stakeholders including ORNGE across the province within established training program content and methodology on the Komutel Avaya Telephony System Geomant Dashboard CMS reporting Automatic Call Distribution and incident handling.
Provide application and product training to both technical and nontechnical users.
Develop and deliver training documentation and overall Telephony training strategies including but not limited to training plans for each CACC taking into consideration the unique aspects and needs of each centre.
Assist in the development design and ensuring quality of all training materials related to the project.
Provide recommendations for training tools as required.
Provides supervision handson instruction and training interactive demonstration.
Evaluates and documents individual participant/student performance; provides feedback and recommends further training if necessary. Administers and grades variable written and/or practical examinations and certifications.
Work alongside Ministry of Health representatives to ensure EHPMDB processes are incorporated in the training materials while ensuring quality of all training communication material related to the project.
Work closely with the Training Lead to ensure project activities & timelines are met and effectively communicated to appropriate audiences.
Report progress against training plan to Training Lead.
Create final training materials by integrating EHPMDB future state processes with vendor training material.
Provide input document requirements and support the design and delivery of training programs.
Provides progress reports to Telephony Project Training Lead and management; identifies and recommends the need for additional/remedial training.
Provides group leadership supervision and technical and nontechnical direction to ambulance communication officers and CACC management by scheduling work assignments clarifying and interpreting established practices and providing technical advice while ensuring that programming timelines are met.
Acts as provincewide resource regarding the development and delivery of Telephony training programs.
Participates on committees and other working groups as part of the Telephony technology training.
Alongside the training lead provide support to CACC management and staff before they transition to the new telephony solution during the golive and post golive issue resolution
Leads project implementation assessment through surveys and evaluations etc and reporting post golive findings; leading the development of lessons learned and working with Project Lead to modify transition plans as necessary
NOTE
The resources will be required to travel to multiple dispatch centres/CACCs across the province to develop and coordinate 911 training. Expenditures/reimbursements for travel will be in accordance with the Travel Meal and Hospitality Expenses Directive.
Extension/Amendment Attestation: Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond the maximum contract value and any extension options included in the original SOW.
Assignment Type: This position is currently listed as Hybrid as consultants will be required to work partly in the physical workplace and partly remotely. The details of this arrangement will be at the Hiring Managers discretion.
SkillsExperience and Skill Set Requirements
Training Experience
Experience developing and delivering a province/nationwide training strategy and roll out plan for an operational and First Responder environments
5 years of experience as Trainer preferably in OPS or Land Ambulance Dispatch Centers or Paramedic services
Experience delivering training material to both technical and nontechnical users.
Experience creating training material or user documentation preferably in OPS or Healthcare sector
Experience creating and managing training project plan/schedules
Demonstrated ability to plan and manage a complex provincewide schedule
40
Technical Experience
Demonstrated experience with telecom and dispatch systems
Familiar with paramedic practices ambulance dispatch centre operations and related communications system functions
Knowledge of current and emerging 911 technologies to meet needs of the PSAP user community including but not limited to a wide range of Telecommunication technologies for voice video text and data.
20
Analytical and Communication Skills
Experience in the development design and delivery of training material for both technical and nontechnical users at the specified experience level
Knowledge and experience in delivering training on specified packages and platforms
Knowledge of Telephone systems GIS spatial concepts (geographic orientation and mapping) Automated Vehicle Locator Call recording and Dispatching
Ability to link learning and development strategies/frameworks to policy operational and project goals.
Demonstrated strong problemsolving analytical and organizational skills
Exceptional verbal and written communication skills presentation skills and interpersonal skills
Ability to clearly articulate messages to a variety of audiences from entrylevel users to seniorlevel executives.
A team player with a track record for meeting deadlines.
Minimum valid drivers license class of G or equivalent as recognized by the Province of Ontario and the ability to travel within Ontario frequently and for extended periods of time.
Demonstrated experience working with a large project team.
25
Industry Experience
Experience delivering training related to 24x7 critical environments and operations.
Experience with the land ambulance sector and its stakeholder would be an asset.
Knowledge of Public Safety including Police Ambulance and Fire.
Knowledge of Emergency Health Services or Healthcare Sector would be an asset.
15
MUST HAVES:
5 years of experience as Trainer preferably in OPS or Land Ambulance Dispatch Centers or Paramedic services
Demonstrated experience with telecom and dispatch systems
Familiar with paramedic practices ambulance dispatch centre operations and related communications system functions
Knowledge of current and emerging 911 technologies to meet needs of the PSAP user community including but not limited to a wide range of Telecommunication technologies for voice video text and data.
Employment Type
Full Time
