Financial Support Analyst
Financial Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary:
As a Financial Support Analyst you will have to analyze complex software issues engage with our worldwide client base and provide an incredible customer experience every day. In this position you will be the primary point of contact for a broad variety of customers from financial and property management institutions assisting with a wide range of questions and issues.
Responsibilities:
- Responds to inbound requests from all channels (phone portal and/or chat) within prescribed service levels
- Identifies assesses and resolves all new and existing concerns
- Monitors documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction.
Qualifications:
- Previous experience in customer service technical support is preferred
- Bachelors degree or equivalent work experience
- Customer focus and passion for support
- Creative and curious troubleshooter
- Strong organization and time management skills
- Aptitude for technology
- Professional communication skills
Employment Type
Full Time
