German Customer Service Representative Barcelona
German Customer Service Representative Barcelona
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Job Description
Job Title: German Customer Service Representative (Onsite/Hybrid) Barcelona
Location: Barcelona Spain
Work Model: Onsite and Hybrid options available
Employment Type: Fulltime
About the Role:
We are looking for a Germanspeaking Customer Service Representative to join our dynamic and international team in Barcelona! As a key member of our customer care department youll be the first point of contact for our Germanspeaking customers ensuring they receive outstanding support and a seamless experience.
Whether onsite or in our hybrid model youll play a vital role in representing our brand with empathy efficiency and professionalism.
Key Responsibilities:
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Respond to customer inquiries via phone email and chat in German and English
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Resolve customer issues efficiently professionally and empathetically
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Provide accurate product/service information and technical support (if applicable)
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Document customer interactions in internal systems
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Collaborate with internal teams (tech logistics sales) to resolve escalations
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Stay up to date on product updates procedures and company policies
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Maintain customer satisfaction targets and performance KPIs
What Were Looking For:
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Fluency in German (C2 level) written and spoken
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Proficiency in English (B2
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Previous experience in customer service support or contact centers is a plus
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Strong communication and problemsolving skills
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Customerfocused mindset with a positive attitude
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Ability to work both independently and collaboratively
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Familiarity with CRM tools (e.g. Zendesk Salesforce) is a bonus
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EU work authorization or valid visa to work in Spain
What We Offer:
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Competitive salary performance bonuses
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Hybrid working flexibility (after initial training period)
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Relocation support (if applicable)
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Vibrant and international team environment
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Modern office space in central Barcelona
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Private health insurance
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Ongoing training and professional development
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Career growth opportunities within a global company
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Free coffee snacks and teambuilding activities
Work Schedule:
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Fulltime 40 hours/week)
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Monday to Friday occasional weekend or evening shifts depending on the project
Employment Type
Full Time
