Parts Counter Sales

About Us

Affinity Truck Center is an established leader in new and used truck sales parts and service lease and rental and financing. We have built our reputation on the work of our dedicated and experienced staff. We believe that our people are a key driver of our success. We offer a competitive wage and benefits package a unique level of concern for our employees and a stimulating work environment. At Affinity Truck Center you can expect to be part of a team of people who care about their work their clients and each other.

Summary:

Responsible for the selling receiving and delivery of parts. They maintain inventory and a clean and orderly department along with holding responsibility of employees duties when they are on leave.

Job Responsibilities:

• Schedules back counter personnel when employees are on leave.
• Assigns back counter parts staff to answer service counter phone when Service Advisors are busy or away from service counter.
• Schedules monthly Parts Talk and Supplier Training Webinars.
• Purges back counter specialorder bin every two weeks.
• Keeps back counter area organized.
• Writes and submits reviews for the backparts counter staff members.
• Processes customer quotes for service counter through designated program.
• Always greets customers politely and professionally offering them assistance.
• Assists Service Advisors with any parts questions.
• Processes parts request from technician.
• Pulls orders and delivers parts to technician.
• Inspects cores for return eligibility.
• Helps train new parts apprentice.
• Assists with inbound phone calls in Service Advisors absence.
• Assists all customers in a friendly professionally manner.
• Process cycle counts on assigned locations monthly.
• Completes company trainings associated with Back Parts Counter Job role.
• Notifies Parts Manager of outofstock parts and materials that need immediate attention.
• Follows up on back ordered parts.
• Maintains familiarity with all inventory products merchandising programs and ordering systems.
• Keeps department clean and orderly.
• Keeps current on new products and product updates.
• Prepares detail estimates for customers.
• Pulls and fills orders from stock.
• Safeguards information system assets by identifying abnormalities reporting suspicious activity and/or content and contributing to the resolve of cyber security problems.
• Maintains professional appearance.
• Performs other duties as assigned.

Qualifications:

• High school diploma or GED
• Four to six years related experience and/or training

Work Schedule and Travel:

Due to the nature of our business and the duties of the position in particular the actual schedule you will be required to work will vary based upon many factors including but not limited to the business needs of our Company the schedules of our customers the season of the year etc. You may also need to travel out of State for meetings training conventions etc. You will be reimbursed for travel expenses in accordance with Affinity Truck Centers travel policy.

Physical Requirements:

The physical requirements for this position include the following:

• Environment: Frequently works inside/outdoors in varying weather conditions and temperatures
• Environment: Occasional exposure to excessive loud noise
• Environment: Frequent Exposure to dust gas fumes chemicals etc.
• Lifting and carrying: Frequently lift and carry items weighing up to 75 pounds
• Bending twisting stooping reaching: Must be capable of frequent twisting and ending down to pick up items from lower shelves and reaching up for items stored at higher levels.
• Vision: Must have at least 20/40 acuity in each eye with or without correction.
• Hearing: Ability to perceive a forced whisper at a distance of 5 feet or less with or without hearing aids.
• Mobility: Capability to climb into and out of trucks which may involve using steps or ladders.
• Dexterity in operating controls such as steering wheels pedals and gear shifts.
• Standing: Must be able to remain in a stationary position for a certain percentage of the workday such as 50 or more
• Walking: Regularly moving about on foot within the work area which may involve navigating through tight spaces or uneven surfaces.
• Hand Dexterity: Frequent use of hands and arms for grasping fine manipulation pushing and pulling reaching typing etc.
• Sitting: Frequent sitting while using a computer operating a vehicle operating a forklift driving a golf cart sitting at a desk attending meetings trainings seminars etc.

Mental Requirements:

The mental requirements for this position include the following:

• Ability to learn new tasks effectively
• Ability to take direction from others in a leadership and/or similar role
• Must have the capacity to follow and remember processes and procedures
• Must maintain focus on assigned tasks
• Ability to complete tasks independently without supervision
• Ability to communicate effectively with visitors customers and colleagues
• Ability to multitask
• Ability to prioritize
• Ability to work alone
• Ability to work in groups
• Ability to assist customers in a friendly manner
• Ability to communicate with others in a professional and respectful manner
• Ability to problem solve
• Ability to analyze and resolve issues
• Ability to exercise discretion & confidentiality
• Ability to engage in ethical conduct and decision making
• Ability to adhere to all company guidelines policies and procedures
• Ability to take criticism in a constructive manner
• Ability to maintain focus over long periods while driving
• Capacity for quick decisionmaking in response to changing traffic conditions or emergencies

Privacy Data Notice: Affinity Truck Center collects information that is shared with third parties to build profiles and personalize your experience throughout your employment. To view the categories of personal information we collect and the purposes for which the information is used to exercise your rights under the California Consumer Privacy Act (CCPA) or to access Affinity Truck Center Privacy Policy disclosures at any time visit the company website @ or email the HR department @

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.