Lead Field Service Engineer Philadelphia PA
Lead Field Service Engineer Philadelphia PA
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1 Vacancy
Job Description
Job Description Summary
GE Vernovas Power Conversion business provides electrification systems that are critical to customers power and energy needs for their highperformance applications. We work with some of the worlds major energy maritime and industrial organizations helping to enable a transition to energy efficiency and decarbonization including through our specialist motors drives and control technologies.The Lead Field Service Engineer (FSE) will provide technical expertise and engineering to support the Power Conversion Service business to support a US Navy customer to resolve issues strive for customer satisfaction On Time Delivery (OTD) and drive Government service growth. You will report to the FSE Manager (Government service) and manage existing work items to support customers and field engineering team on Drive system maintenance system maintenance troubleshooting and repairs.
Job Description
Essential Responsibilities:
As a Lead Field Service Engineer you will:
- Lead and support field service staff and customers on GE Power Conversion equipment (Drive automation rotating machines auxiliary equipment) system issues. Reaches back to CoE as appropriate.
- Provides technical support for new unit installation / startup and other outage work scopes
- Work with customer personnel (Operations Engineering Training and Purchasing) to resolve customer product issues maximize availability of plants and maximize purchased services provided by GE. Manage develop and lead customer facing initiatives to deliver the best possible customer service. Develop enduring and faithful customer relationships while improving project profitability.
- Partner with crossfunctional leaders (Engineering Parts Repairs Projects) to drive the right actions and provide prompt resolution to customer issues utilizing best practices and processes. Be a selfmotivated team player who can drive cross functional teams and communicate the results effectively to customers.
- Record product issues and provide feedback to Engineering and Quality identifying ongoing problems and common faults across similar products. Analyze risks establish contingency plans and identify trigger events and responsibility for initiating mitigation action.
Qualifications/Requirements
- Bachelors Degree in Electrical Engineering or related discipline from an accredited college or university
- Minimum 3 years of field service and/or commissioning experience
- US citizen with the ability to obtain Secret level clearance
- Ability and willingness to travel 30 of the time
Desired Characteristics:
- Masters Degree in Engineering
- 5 years of experience within an engineering environment
- Background in a customer facing position within a Service environment. Ability to establish and maintain longterm relationships with Government customers.
- Technical knowledge of power conversion products (controls/automation variable frequency drives power rotating machines). Familiarity with a variety of engineering areas.
- Effective team building and problemsolving abilities
- Ability to make decisions with regards to completion of tasks and job methods and follow through with results of outcome
- Strong verbal written presentation and interpersonal communication skills. Ability to develop clear message using MS Office tools (powerpoint word excel project)
- Ability to interact and communicate with internal customers (Internal customers may include; Sales Service Manufacturing Engineering and Management personnel)
- Ability to prioritize workload and shift work activities to meet business needs and department goals
GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Employment Type
Full-Time
