Analyst - IT Product Support

Company:

Description:

Application Management Services

AMSs mission is to maximize the contributions of MMC Technology as a businessdriven futureready and competitive function by reducing the time and cost spent managing applications

AMS Business unit of Marsh McLennan is seeking candidates for the following position based in the Gurgaon/Noida office:

Senior Engineer IT Product Support

What can you expect

AMS is looking to hire an individual to support the design implementation and ongoing support of the platform.

What is in it for you

• Holidays (As Per the location)
• Medical & Insurance benefits (As Per the location)
• Shared Transport (Provided the address falls in service zone)
• Hybrid way of working
• Diversify your experience and learn new skills
• Opportunity to work with stakeholders globally to learn and grow

We will count on you to:

• Support the design implementation and ongoing support of the platform.
• Be responsible for maintenance configuration and troubleshooting of the FinancialForce (Certinia) modules end user work request incident tickets process changes and regular system maintenance.
• Maintain and administer user access security settings application configuration maintenance and improvement of our FinancialForce (Certinia) tool.
• Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia).
• Customize FinancialForce (Certinia) to fit business needs with the ability to create custom objects fields and formulas.
• Actively identify and implement process improvements within the FinancialForce (Certinia) platform.
• Keep abreast of new FinancialForce (Certinia) features and functionality providing recommendations for process improvements.
• Provide training documentation and assistance to users on the FinancialForce (Certinia) functionality.
• Ensure system integrity and security manage user roles and profiles and perform regular system audits.
• Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations.
• Creating and maintaining reports and dashboards customizations.

What you need to have:

• Bachelors degree required Computer Science Computer Information Systems other majors to be considered on an individual basis.
• Salesforce Admin and Platform App Builder Certifications required.
• Ability to apply best business practices for Salesforce/FinancialForce configuration changes.
• Experience working independently and collaboratively as part of a team.
• 35 years of direct experience in administration including user management security protocols data management and the creation of roles profiles permission sets data loading tools.
• Strong proficiency in configuration setup. Hands on experience in customizing Salesforce to meet specific business objectives automating processes using tools like Flow Lightning App Builder.
• Adept at resolving issues and thoroughly documenting necessary requirements.
• Strong problemsolving skills with the ability to provide optimal solutions.
• Excellent verbal and written communication skills.

What makes you stand out

• Certinia Certification
• Experience working in Agile methodology applying Agile principles and practices.
• SQL scripting or similar scripting capabilities.
• Experience debugging Flows
• Prioritizing user satisfaction by understanding their needs providing solutions that enhance their experience and offering ongoing support.
• Ability to analyze data and business processes to provide insights and recommendations for improvement.

Marsh McLennan(NYSE: MMC) is the worlds leading professional services firm in the areas ofrisk strategy and people. The Companys 85000 colleagues advise clients in 130 annual revenue of over $20 billion Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four marketleading businesses.Marshadvisesindividual and commercial clients of all sizes on insurance broking and innovative risk managementsolutions.Guy Carpenterdevelops advanced risk reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.Mercerdelivers advice and technologydrivensolutions that help organizations redefine the world of work reshape retirement and investmentoutcomes and unlock health and wellbeing for a changing workforce.Oliver Wymanserves as a critical strategic economic and brand advisor to private sector and governmental clients. For more information visit or follow us onLinkedInandTwitter

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender marital or parental status ethnic origin nationality age background disability sexual orientation caste gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Officebased teams will identify at least one anchor day per week on which their full team will be together in person.