IT Service Manager Operations Expert - Store Checkout Solutions mfx 466796

Info text

At ALDI DX we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SD countries and over 7300 ALDI SD stores worldwide. We drive digital value to offer great quality at the lowest price.
We will be guided along the way by the three core values of the ALDI SD Group simplicity reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.

The Stores area creates the technical basis for efficient store processes by using the latest technologies. Our customers will be able to see the results of your work firsthand in all ALDI SOUTH stores worldwide. Our processes are increasingly moving to mobile devices to provide store associates with the most uptodate hardware and software support. To facilitate this strategic focus we are continually expanding our current team of experts.

Your Job

What this role looks like.

• Assuming full ownership of the seamless operation of our checkout solutions deployed to more than 7300 stores
• Maintaining a broad overview of the health status of our checkout solutions in our ten supported countries at any given time backed by corresponding KPIs and suitable dashboard visualisations
• Proactively advising your Product Owner(s) and driving (technical) enhancements to further improve our live operations
• Instructing our Global Service Desk and National IT departments on how to resolve incidents identified with our monitoring solution backed by corresponding knowledgebase articles
• Driving the sustainable optimisation of our live operations challenging our external development partners and vendors accordingly
• Using your specialised knowledge of ITSM methodologies in the heart of the product team(s)
  

Your Profile

What you bring with you.

• Proactive handson approach to tasks and challenges keeping an overview in challenging situations
• Ability to understand complex situations and identify dependencies with ease
• Ability to apply theoretical expertise from ITIL frameworks in practice especially focusing on service transition and service operation practices
• Experience working as a valuable member of an agile team; ability to adapt to new environments and changing technical setups
• Proficiency and handson experience using tools such as ServiceNow and Jira coupled with advanced methodologies
• Interest in working in an international context with a variety of cultures; strong intercultural communication skills and the ability to thrive in diverse work environments
• Strong communication and presentation skills in English

Desirable extras.

• Experience in retail (particularly with checkout solutions) is highly advantageous
• Experience in software development is beneficial
• ITSM certification (e.g. ITIL Foundation)
  

Your Benefits

What you will get in return.

• Partial mobile working within Germany
• Stateoftheart technologies
• Attractive remuneration as well as holiday and Christmas bonuses
• Futureoriented training and development
• Modular onboarding and buddy
• Corporate health management programme

Your Tech Stack

What you will work with.

• ServiceNow for incident and problem management
• Atlassian Jira and ALM for defect tracking
• Atlassian Confluence for documentation
• Microsoft Teams for communication
• Microsoft O365 (Outlook Word Excel and PowerPoint)