Operations Manager - Low Voltage Installation
Operations Manager - Low Voltage Installation
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1 Vacancy
Job Description
HomePro a leader in smart home automation security systems and media installation solutions in the DFW area is growing and were looking for motivated professional and customer-focused individuals to grow with us.
Position Summary
We are seeking a detail-oriented and proactive Operations Manager to oversee day-to- day operations across our residential installation team. This person will manage field technicians streamline scheduling oversee inventory and ensure a top-tier experience for every homeowner we serve while working on continuous improvement. A successful candidate will have strong leadership skills a solid understanding of residential technologies and a passion for delivering excellent service and strong cross collaboration capabilities.
Key Responsibilities
- Manage daily install field operations including installation and support teams for residential customers.
- Supervise technician scheduling and dispatch to ensure on-time quality installations and service appointments.
- Implement and refine operational processes to ensure efficient consistent project execution.
- Oversee inventory control and ordering for equipment like security panels sensors cameras smart devices and AV gear.
- Act as the main point of contact for escalated customer issues; ensure all residential clients are satisfied post-installation.
- Maintain communication with the sales and design teams to ensure smooth job handoffs and clear project scopes.
- Hire train and develop technicians with a focus on technical skills and customer service.
- Track and report KPIs (on-time completion first-time fix rate customer satisfaction etc.) and drive continuous improvement.
- Ensure compliance with licensing safety protocols and best practices for residential installs.
- Stay informed on industry trends products and tools to help improve customer offerings and team knowledge.
Requirements
- 5 years of experience in operations management project coordination or field service within residential AV home security or home automation.
- Strong understanding of home security systems (alarms doorbell cameras sensors) smart home platforms (e.g. Control4 Savant Ring ADC) and AV (home theaters whole-house audio).
- Proven experience managing field teams schedules and customer expectations.
- Excellent organizational multitasking and leadership skills.
- Tech-savvy with experience using field service management platforms CRM tools and inventory systems.
- High degree of computer literacy (MS Office Suite GMail Google Suite)
- Strong interpersonal skills and customer-first mindset.
Preferred Qualifications
- Industry certifications (e.g. Control4 Savant Lutron Ring Pro Installer)
- Previous experience at a residential security/AV company
- Experience managing large installations field service teams (20 Technicians)
- Heavy experience with High Volume installation models (550 installs a month)
- ODOO Experience if possible
- Familiarity with permitting and residential construction timelines
Apply Today Be the Hero HomePro Needs!
Ready to make a difference and be part of a company thats leading the way in home technology Submit your resume and a brief cover letter explaining why youre the right fit.
Lets shape the future of smart living together.
Employment Type
Full Time
