Client Service Account Manager - Payments - Senior Associate
Client Service Account Manager - Payments - Senior Associate
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Job Description
As a Client Service Account Manager within J.P. Morgan Payments Client Service you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the clients business operations identifies product/service gaps and development opportunities and leverages client/product expertise to recommend client growth and efficiency opportunities.
Job Responsibilities
- Key advisor and proactive partner to the client providing advice/consultation on decision making
- Acts as proactive partner reaching out to clients to assess progress client satisfaction and potential impediments to a high level of service satisfaction
- Clients central point of resolution and escalation for service issues liaises with bank partners to manage issues
- Convey complex ideas and client issues with confidence
- Identifies and addresses product/service gaps and development opportunities leveraging the full array of Treasury Services product capabilities
- Adheres to and ensures clients compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualification capabilities or skills
- Minimum of 5 years of relevant industry and/or functional experience
- Intermediate understanding of Treasury Products and Services inclusive of knowledge of financial exposure/operational risk related to TS transactions
- Technical knowledge/comprehension to recommend valueadded solutions for clients and partners.
- Ability to present oral and written communication in an organized clear and confident manner
- Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
- Ability to effectively partner with internal colleagues and external clients
- Ability to be flexible with working hours and utilize virtual connectivity tools (VDI Blackberry/Good mobile suite etc. when business needs arise
Required Experience:
Manager
Employment Type
Full-Time
