Client Service Representative
Client Service Representative
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Job Description
About This Role
PRIMARY RESPONSIBLITIES
The Client Services Representative (CSR) is responsible for handling an array of client-facing duties. The CSR will be the main point of contact for any/all customer service requests. Their focus will be to interact with customers in person over the phone and via email. They must maintain a high level of professionalism.
The ideal candidate will be customer focused detail and process oriented and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.
- Experienced in providing seamless support to C-level executives
- Contacts clients for pre-training introduction
- Maintain appropriate professional appearance
- Assists with troubleshooting and provides necessary training materials
- Arranges to collect client check in documents prior to arrival
- Delivers hospitality items and check in badges with schedules to local hotels
- Ensure classroom is properly set up and materials are available
- Greet clients at check in to the training center
- Provides executive level support during their training event
- Organize meetings and ensure they are coordinated placed on Outlook calendars etc.
- Will offer NATA approved fingerprinting and receive necessary TSA approvals
- Will become a Notary Public and adhere to the rules associated
- Excellent verbal and written communication skills required
- Meticulous attention to detail
- Acts as liaison for the client between various internal departments
- Training Center is open 24/7 schedule may vary based on business need
EDUCATION & EXPERIENCE REQUIRED
- High School graduate or equivalent
- Two-year degree highly preferred
- Hotel concierge travel or customer service experience preferred
- Advanced experience in Microsoft Suite products including Word Excel and PowerPoint with emphasis on MS Outlook and Teams
- Comfortable providing support to Clients on Apple products and iOs applications
QUALIFICATIONS and SKILLS
- Able to process sensitive data and correspondence with uncompromised integrity and confidentiality.
- Can easily build rapport with clients and stakeholders both in person and in writing.
- An expert communicator who can listen effectively to find the root cause of issues and communicate in a clear and friendly way to ensure positive results.
- Always maintains a positive and consummately professional demeanor with ability to instill the trust and engagement of others.
WORKING CONDITIONS
- Ability to sit for prolonged periods of time up to 8-9 hours per day
- Ability to pick up 30 lbs. or less
- Stooping squatting may be required
- Ability to be on the phone for long periods of time
CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race color creed religion national origin sex sexual orientation gender identity and expression age disability veteran status or any other protected factor.
CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please e-mail . We will make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify
As a Federal Contractor CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If youd like more information about your EEO rights as an applicant under the law please click herefor the EEO is the Law Poster: Type
RegularCAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race color national origin age religion sex disability status protected veteran status or any other characteristic protected by federal state or local CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
