Call Centre Advisor

Job title: Customer Service Advisor

Department: SoppSopp First Response Team

Location: Halifax

Hours: 4 on 4 off

Salary: 24148

Start Date: 12th May 2025

Were looking for a Customer Service Advisor to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britains fastestgrowing private companies.
**Great career development opportunities grow with us.

About the role

We are looking for people to join our 24/7 365 days a year Contact Centre. This role

will primarily involve handling a high volume of inbound calls with an exceptional

level of customer service and assisting with administrative tasks and emails to

support our operations.

Key responsibilities

Record accurately the first notification of loss following a motor traffic accident

Deal with telephony enquiry from Customers Repairers Clients and Third Parties

with the agreed service levels

Manage queries presented during that inbound enquiry to conclusion only

escalating where necessary

Assist with administrative tasks and emails

Using MRNs bespoke software and databases to record update and maintain

information relating to each claim

Manage own workload prioritising each day and ensuring any tasks are complete

Provide accurate updates to team managers and customers as required

Ensure that all SLAs are met and exceeded

Skills and experience

Excellent customer service and communication Skills

Ability to handle a high volume of calls daily

Excellent written and verbal communication skills

Able to manage own time and workload

Strong multitasking abilities

High attention to detail and accuracy

Experience of working in a target driven environment desirable

Experience within the insurance and claims industry desirable

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group looking after team members is a major priority. Whether youre at our smart Halifax or Peterborough offices one of our AAR sites or working from home well make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first to impressive rewards for our employee of the month and little perks like free fruit and cereal well go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UKs 100 fastestgrowing private companies we employ more than 700 team members nationwide.

We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process repairing vehicles at our own Activate Accident Repair body shops and through a UKwide network of independent repair partners.

Want to know what its like to work with us Take a look at our purpose and values. They define who we are and how we work with team members customers and suppliers:

Purpose: Make someones bad day better

Values:

• Make it happen Be accountable. Take the initiative work fast and do a great job.
• Strive for better Be bold. Challenge the norm make small improvements often.
• Win together Be a teamplayer. Win together learn together respect each other.