Customer Support Advisor
Customer Support Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY:
As a Customer Support Advisor youll be the first point of contact for boat and ATV shoppers providing expert guidance and personalized support. Youll respond to customer inquiries conduct proactive outreach and help connect customers with their local Tracker Boat Center sales teams. Your role is key in delivering an exceptional customer experience and driving engagement through timely knowledgeable and friendly service.
ESSENTIAL FUNCTIONS:
- Employs best practices for handling of inbound email inquiries and in/outbound telephone communications as prescribed by team leaders to help Boat and ATV shoppers with their information needs and set appointments with Tracker Boat Center team members at company-owned dealerships.
- Acquires and maintains company and product knowledge needed to assure quality response to customer inquiries.
- Employs the Companys Consultative Sales Process as it relates to telephone engagement.
- Works within and support of the Process Driven Environment of the Customer Care Center.
- Collaborates with retail store and Support teams to produce satisfying outcomes for customers.
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Inbound/Outbound Call Center/Customer support center experience
KNOWLEDGE SKILLS AND ABILITY:
- Strong telephone skills including voice quality enunciation grammar listening.
- Excellent writing skills including ability to compose grammatically correct consumer communications.
- Punctual and reliable work attendance
- Solid selling skills and strong goal orientation
- Excellent time management and organization skills
- The ability to succeed in a fast-paced goal oriented environment
- Team-orientation and positive attitude
TRAVEL REQUIREMENTS:
- N/A
PHYSICAL REQUIREMENTS:
- Regularly performs computer work and sits.
- Occasionally walks and stands.
- Seldom/never lifts up to 50lbs.
INDEPENDENT JUDGEMENT:
- Performs tasks and duties under direct supervision using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
