Team Lead Technical Operations Stripe Delivery Center
Team Lead Technical Operations Stripe Delivery Center
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Job Description
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments grow their in revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
What youll do
You will act in a playercoach capacity and will be accountable for supporting Technical operations associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of Tech Ops Payments Analysts.
Responsibilities
- Champion metricsdriven analysis to continuously assess and optimize team performance with a strong focus on automation
- Leverage automation to streamline data reporting and deliver timely datadriven insights to management/key stakeholders
- Utilize data as a core tool for guiding people management strategies and optimizing team productivity
- Play a key role in weekly business reviews (WBR) using data to lead discussions support decisionmaking
- Manage capacity and scheduling dividing and assigning work between team members.
- Lead independent discussions with TechOps Engineering and XFN Partners to unblock complex reconciliation issues.
- Ensure your team has strong data analysis and Technical skills needed to be successful in their role.
- Setting clear goals and expectations for individual and team performance.
- Foster a culture of continuous improvement to refine team processes and procedures.
- Support recruitment and hiring initiatives.
- Coach and mentor individuals to meet career via structured career development conversations.
- Provide continuous performance feedback and facilitate periodic formal performance reviews.
- Drive and own initiatives that make the team a warm and welcoming place to work.
- Keep the team engaged and motivated towards their work.
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- At least 2 years experience leading technical operations teams
- Strong SQL and Data Analysis Skills
- Strong Ownership mindset and ability to get the team unblocked with internal/external help
- Excellent interpersonal and communications skills
- Exemplary planning and time management skills
- Proven ability to collaborate effectively with multiple crossfunctional stakeholders to achieve results
- Previous experience mentoring others and are able to constructively provide feedback to others.
- Ability to motivate the team and keep them engaged in an otherwise structured process
- Proven ability to be subject matter expert in the relevant line of business
Preferred qualifications
- Previous experience in a team lead or people management role
- Prior experience in Reconciliation and operations data analysis
Employment Type
Full Time
