Sr Director Product Management

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Sr. Director Product Management do at Fiserv
As a successful Sr. Director of Product Management in the Merchant Acquiring organization you will ensure that Fiserv delivers on its commitments to our clients. You will serve a meaningful role in driving solutions while ensuring client satisfaction and partnership with stakeholders across the company.

What you will do:

• Collaborate with sales and marketing teams to create and update collateral that showcases platform capabilities and aligns with customer needs.
• Develop comprehensive documentation including user guides and technical resources to support sales efforts and facilitate customer education.
• Oversee the product roadmap driving the development of new features focused on payment streamlining integration of new payment methods fraud prevention and enhanced reporting capabilities
• Lead platform rationalization and consolidation efforts to streamline operations eliminate redundancies and optimize resource utilization.
• Oversee the development of new functionality implementations and operational support for eCommerce processing
• Lead product innovation sessions focused on payment solutions collaborating with clients to streamline customer experience and drive growth
• Collaborate with account teams to scope and define implementation work ensuring successful golive for clients
• Troubleshoot and provide solutions for client issues encountered during processing ensuring timely resolution and minimal disruption to business operations
• Managed product development across multiple pods ensuring timely and highquality delivery of client/product requirements
• Engage with clients on how to solve for specific business needs including consulting and solution recommendations based on software functionality
• Partner with clients on how to use technology while continuing to achieve business/compliance goals
• Partner with product managers sales and technology to support implementation and platform changes
• Support IT counterparts with design and/or development of solutions for client specific requests
• Assist with resolution of technical client requests that require research and/or nondeveloper implementations

What you will need to have:

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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