Customer Success Manager l
Customer Success Manager l
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1 Vacancy
Job Description
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fastpaced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
We have an opportunity at Axon for a Customer Success Manager supporting our Law Enforcement clients.
Your Impact
The Customer Success Manager role is a CSM who will own a book of customers on the SMB side of Law Enforcement and provide those customers the support needed to drive adoption and to solve and escalate potential agency issues. They will own the client relationship and be that trusted advisor.
Location: Candidate to be located in Scottsdale AZ or Seattle WA
Reports to: Director Customer Success
What Youll Do
- Serve as the main point of contact for a broad portfolio of customers to provide daytoday support
- Conduct regular training webinars and calls
- Develop a deep understanding of Axons product line and ensure proper implementation in every customers environment
- Learn and share industry best practices in order to solve customer needs
- Work with Axons Support team and other crossfunctional teams to manage customer escalations
What You Bring
- Bachelors degree or equivalent experience
- 3 years experience in a customerfacing role
- Proven track record of successfully building and nurturing customer relationships
- Selfmotivated teamoriented responsible and focused on exceeding customer expectations
- Exceptional organizational presentation and communication skills both verbal and written
- Demonstrated ability to deal with change and excel in highstress situations
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: Axon is a total compensation company meaning compensation is made up of base pay plus bonus. The starting base pay for this role is between USD 55000.00 in the lowest geographic market and USD 88000.00 in the highest geographic market. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a longterm view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axons mission is to Protect Life and is committed to the wellbeing and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Required Experience:
Manager
Employment Type
Full Time
