Sr Workforce Management Analyst
Sr Workforce Management Analyst
Posted on :
17-04-2025
Employer Active
1 Vacancy
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Job Description
WHAT WE CAN OFFER YOU:
- Estimated Salary: $65000 $85000 plus annual bonus opportunity.
- 401(k) plan with a 2 company contribution and 6 company match.
- Worklife balance with vacation personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now nor at any point in the future require sponsorship for employment. remove if open to sponsorship
WHAT YOULL DO:
- Forecast & Staff Planning: Accurately forecast call volume handle time and shrinkage by work type to provide clear staffing recommendations that drive performance.
- DataDriven Insights: Analyze data to recommend and implement staffing proposals maintain attrition and capacity models and guide both short and longterm staffing needs.
- Continuous Improvement: Monitor KPI performance identify trends and provide proactive recommendations to improve forecast accuracy and workforce effectiveness.
- Reporting & Audit Support: Create and distribute reporting audit WFM models and schedules validate system changes and recommend process improvements.
- Collaboration & Leadership: Partner with Contact Center and WFM leadership to build strong relationships coach analysts and support daily workflow management.
WHAT YOULL BRING:
- Strong experience in Workforce Management Planning and Strategy with a solid background in related roles. Experience in the financial services industry is a plus.
- Strong skills in forecasting analyzing call center data and using WFM tools. Comfortable working in Excel Word and PowerPoint.
- Excellent communication and presentation skillsyou can explain complex data in a clear easytounderstand way and influence decisions.
- Able to handle pressure meet deadlines and stay flexible in a fastpaced and constantly changing environment.
- Strong organizational skills and attention to detail. You can look at data spot trends and make solid recommendations.
- You promote a culture of diversity and inclusion value different ideas and opinions and listen courageously remaining curious in all that you do.
- Able to work remotely with access to a highspeed internet connection and in a listed location.
We value diverse experience skills and passion for innovation. If your experience aligns with the listed requirements please apply!
If you have questions about your application or the hiring process email our Talent Acquisition area at . Please allow at least one week from time of applying if you are checking on the status.
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Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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