Customer Success Conversational AI Specialist - Europe
Customer Success Conversational AI Specialist - Europe
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Job Description
Enterprise Bot is the leading GenAI Conversational AI and automation software company in Switzerland. We are on a mission to become the #1 AIdriven automation software provider in the world within the next five years. With the best technology in the market compared to our competitors we are in a rapid growth phase and seeking a passionate Senior Solutions Engineer to join our team.
Tasks
Your Role in a Nutshell
Are you part strategist part linguist part relationshipbuilderwith a knack for turning tech into magic for clients Were looking for a Customer Success & Conversational AI Specialist to guide clients through the exciting world of conversational AI. Youll onboard engage and grow client relationships while also applying your skills in conversational design prompt engineering and project management.
You wont just support clientsyoull elevate them.
What Youll Be Doing
Onboarding Navigator & Relationship Architect
- Guide new clients into our AI universeensuring smooth onboarding integration and trustbuilding from day one
- Become a strategic partner not just a point of contact
Conversational Design Champion
- Translate business needs into effective conversation flows (no coding needed)
- Build and maintain AI knowledge bases using prompt engineering and smart design practices
- Ensure dialogues feel human natural and valuable
Feedback Loop & Quality Analyst
- Analyze bot errors and user data propose improvements and boost conversational performance
- Channel client feedback to shape our product roadmap
Project Manager & Client Champion
- Own and drive AI project : timeline quality communicationeverything
- Be the clients voice internally and their trusted expert externally
Growth Scout
- Collaborate with sales to uncover upsell and renewal opportunities
- Track key metrics that prove the ROI of our solutions
Requirements
- Native fluency in German or SwissGerman and excellent English; ideally also excellent French
- 35 years in a Customer Success Project Management or Conversational AI roleSaaS experience a huge plus
- Confidence in managing both human and digital conversations
- Excellent communication and analytical skillsyou love simplifying the complex
- A collaborative mindset with independence to own your tasks
- Curiosity for AI technology language and all things innovative
- Bonus if youre familiar with prompt engineering or have experience designing flows without code
Benefits
Work with leading brands on cuttingedge conversational AI
Be part of a team that values innovation autonomy and collaboration
Competitive salary and flexible working options
Fun team culture virtual and inperson gettogethers
Big startup energy: fast growth high impact real ownership
If youre passionate about turning tech into real value love crafting smart conversations and thrive on building strong client relationshipsthis role is your next adventure.
Employment Type
Full Time
