Senior Technical Program Manager
Senior Technical Program Manager
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Job Description
Team
As an Product Engineering Program Manager you will be a key member of our exciting product Engineering team who deliver some of the most innovative and cuttingedge technologies to the market.
We are truly a team by supporting each other and celebrating our successes!
Role
This role is for a Program Manager and Release Train Engineer (RTE) who will provide leadership and coaching for the Agile Release Train (ART) and help establish product teams from the ground up
Learn more about our team here you get to do in this role:
Work sideby side with some of the most innovative and collaborative product and technology leaders on highvisibility initiatives
Coach leaders teams and Scrum Masters in LeanAgile practices and mindsets
Manage and optimize the flow of value through the ART and Solution Train using various tools
Facilitate ART and Solution Train processes and
Facilitate PI Planning readiness by driving a vision roadmap backlogs through planning events
Develop Team PI Objectives into Program PI Objectives
Develop annual calendars and timelines for Program Increments
Create transparency through reports dashboards and status
Help manage risks dependencies and escalate impediments
Help manage the teams releases and navigating release requirements
Use critical thinking skills to solve difficult and sometimes ambiguous problems
Drive process improvements and create documentation to promote best practices
Coordinate day to day activities required to deliver a great solution on time
Qualifications :
Preferred Qualifications:
Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
8 years in project/ program management with a proven track record of leading complex programs
A solid understanding of software design SAFe and Agile methodologies
A solid understanding of release management practices in a SaaSbased organization
Ability to build strong trusting relationships with development teams product management stakeholders and crossfunctional development groups
Outstanding communication and presentation skills
A proven ability to lead through influence
Ability to drive the software release process and collaborate on the roadmap for the future
Strong critical thinking and problemsolving skills
Ability to navigate through organizational complexities fostering a culture of continuous improvement and adaptability
Demonstrated experience in setting up new product teams and driving successful transformations.
High emotional intelligence to effectively manage a diverse team working in different environments
Exceptional team building and team management skills including interpersonal skills conflict resolution and negotiation
Demonstrated competence in key program management best practices: program planning schedule construction and management; risk assessment & mitigation change management and predictive metrics
Encourage support and guide continuous improvement of the team its products and processes
An orientation for with a strong process and metrics focus
Clearly communicate changes/requests to the team and status/compromises to stakeholders
Preferred Qualifications
SAFe 5 Practitioner Certification
PMP or Agile Certification
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
