Sales Support Coordinator

Description

Job Summary
This role is responsible for utilizing deep product knowledge to handle postsales order transactions and generate reports with strategic salesrelated insights. The role supports the sales team in administrative tasks preparing sales material etc. while providing guidance to lowerlevel coordinators. The role collaborates with internal teams to ensure quality across processes for exceptional sales support.

Responsibilities
Compiles reviews and analyzes reports detailing performance indicators sales trends and other salesrelated data to generate strategic insights for decisionmaking.
Supports daytoday postsales order transactions including reporting and resolution of basic issues while handling complex customer accounts.
Demonstrates expertise in resolving highly complex customer issues and proactively supports externalfacing customer service representatives in delivering exceptional customer service.
Performs indepth data analysis to identify trends opportunities and potential issues in sales data customer orders and postsales processes.
Develops an expertlevel understanding of the companys products and services to assist both internal teams and customers with inquiries and complex issues.
Collaborates with other departments and support groups to resolve routine to moderately complex issues fostering effective teamwork and innovative solutions.
Handles highly complex open order (backlog) issues by working closely with supply chain or factory teams to identify delay sources communicating status updates and guiding junior team members in resolving escalated issues.
Utilizes specialized knowledge to ensure the resolution of order management issues across all product lines.
Provides leadership and guidance to lowerlevel support coordinators offering training mentoring and support to help them excel in their roles.
Monitors quality assurance processes to ensure that all sales support activities meet established standards and exceed customer expectations.

Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 8 years of related work experience preferably in customer support sales operations sales support people management or a related field.

Preferred Certifications
Certified Sales Operations Professional (CSOP)

Knowledge & Skills
Account Management
Accounting
Billing
Customer Inquiries
Customer Relationship Management
Data Entry
Digital Transformation
Finance
Invoicing
Marketing
Merchandise Exchanges
Merchandise Returns
Order Management
Order Management Systems
Order Processing
Purchasing
SAP Applications
Selling Techniques
Supply Chain
Upselling

CrossOrg Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts multiple departments and leads large crossdivision functional teams or projects.

Complexity
Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Schedule

Shift

Travel

Relocation

Equal Opportunity Employer (EEO)

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement