Mainstream Services Department Leader

• People Management Lead develop and manage Mainstream Services Department with Team Leaders and Supervisors.
• Strategy Adoption Proactive participation in Mainstream Services strategy development with special regard to AI related projects.
• Leadership  Empower and inspire others to deliver successful operational duties and ensure effective stakeholder management/engagement.
• Ensuring the operation of the Mainstream Services Department  Developing Operational Model aligned with the Head of the organization whilst ensuring operational standards are met and reporting standards maintained.
• Workforce & Performance Management  Support and manage the performance of the Team Leaders and the colleagues within the department.
• Knowledge / Informationsharing Providing the Management with information continuously participation in the preparation of decisions.
• Recruitment onboarding and training Hire new colleagues to fill vacant positions provide them with high quality training and an outstanding onboarding experience.
• Longterm planning to support the companys objectives.
• Inspiring and motivating employees through positive encouragement and coaching.
• Seeking opportunities to improve the quality of customer service.

Qualifications :

• 2 years of professional experience in customer service at least 1 year as a Team Leader Supervisor or similar role.
• Outstanding level of English language.
• Exceptional People Management and Communications skills.
• Creativity datadriven mindset.
• Ability to work individually and make decisions. Innovation and creativity in problem solving.
• Outstanding accuracy and organisational skills.
• Ability to effectively develop an appropriate course of action for oneself and/or others to achieve a goal. Sees opportunities and takes initiative.
• Open to change and flexible in a fastpaced environment. Adapts effectively to changing circumstances or requirements.
• Performs consistently even under pressure.
• Evaluates data and courses of action to make logical pragmatic decisions. Takes an unbiased rational approach with calculated risks.
• Great at thinking big and making strategic recommendations while allocating resources appropriately across teams.

Additional Information :

• Exceptional Salary Package
• Home Office opportunity
• An exceptional compensation package (All You Can Move sport pass a yearly 500.000 Huf /year cafeteria package) 
• Private health insurance for when you dont feel so great 
• The opportunity to see your work directly contribute to the success of the company 
• We want you to grow with us so we offer the opportunity to attend conferences technical workshops trainings and meetups along with certification possibilities 
• Company branded merchandise (goodies) 

Byborg Enterprises is an equal employment opportunity employer. We consider individuals for employment based on their skills abilities and experience. We thrive to attract and hire a strong talented and diverse workforce prohibiting discrimination based on race color religious or political beliefs age nationality physical mental or developmental disability gender sexual orientation. 

DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or allinclusive listing of duties and responsibilities. Contents are subject to change at managements discretion. 

NOTE: Byborg Enterprises SA does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency without prior approval from our Legal and Recruiting Department to be unsolicited and such submissions will not be recognized for purposes of ownership of the candidate. 

We are in it for the long haul so your future is safe with us. 

Remote Work :

No

Employment Type :

Fulltime