Systems Development Manager ADC Builder Tools

Are you passionate about leading a highimpact systems development and operations team If so join us! This role is responsible for leading a team accountable for the operational performance customer experience maintenance security and functional parity of Builder Tools in US Amazon Dedicated Cloud (ADC) regions. ADC regions are designed for customers with unique personnel physical and information security requirements.

The ADC aligned team Pyxis supports Builder Tools within the Amazon Software Builder Experience providing the tools and products supporting software development across Amazon.

A Systems Development Manager at Amazon understands the larger ADC picture (i.e. customer needs business opportunities and problems to be solved) facilitates connections to customers and guides the team in using the working backwards process to ensure the right solutions are developed and prioritized. This role is tactical and strategic: it is responsible for identifying strategic opportunities that solve tactical problems and knowing when to invest in one over the other to deliver the greatest impact with the smallest investment.

This role is responsible for the following:

Understanding the overall systems architecture their teams work within and for fostering effective working relationships with the commercial service teams that own the product(s).
Staying connected to the details in order to audit technology decisions identify risks and evaluate the solution and operational quality of their engineering teams.
Putting mechanisms in place to drive operational excellence and ensuring team compliance with policies (e.g. information security data handling accessibility service level agreements).
Oncall support in ADC regions and when an issue or outage occurs they are responsible for ensuring the COE process is completed in a timely matter and that resultant actions will prevent repeat occurrence.
Prioritizing planning executing and managing build and development projects in ADC which include but are not limited to: feature builds service builds technology migrations legacy architecture deprecation integrations with other AWS services and new tooling onboarding.
Lead development efforts to close functional gaps through architecture changes and improve the builder and customer experience through automation.

We place a high emphasis on employee development and making sure there are opportunities for personal growth. You will be part of a management team where each manager has their own sub teams. The management team as a whole need to work closely together to make sure we are maintaining consistent standards and level of support for all of the services we support. Pyxis and Builder Tools is all about being part of a team even as mangers and needs people who want to be team players in an environment where they will be supported by their peers.

The candidate selected must obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
In this role you will:
Independently manage a team of cross functional engineers. You are able to assess engineer performance and have experience managing both high and low performers. You take effective action addressing employee concerns. You are able to hire develop and promote engineers.
Define the strategic vision for your team partnering effectively with customers and stakeholders. You establish a roadmap and successfully deliver engineering solutions that execute that vision.
Coordinate operations work with multiple Pyxis service team managers to plan deploy and support large scale AWS services and features
Be a point of escalation for operational events support best practices and drive operational issues to resolution
Audit and improve system metrics alarms and architectures to ensure high availability.
Devise develop and champion AWS SE best practices within and between teams
Monitor service trends to identify opportunities for improvements within existing frameworks tools and processes to continuously improve systems
Drive operational priorities to improve operational efficiencies and deliver results
Independently make shortterm vs. longterm decisions. You define clear goals and objectives and make crisp decisions about what projects move forward and in what priority order.

About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (IoT) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Bachelors degree or CSSLP (Certified Secure Software Lifecycle Professional)
5 years of Software Development or Systems experience including handson development work and objectoriented design.
3 years of proven track record of highscale hiring and talent management on teams of multiple disciplines/job families.
Systems engineering experience (e.g. virtualization hardware design operating system tuning) experience building scalable infrastructure software or distributed
Experience with distributed systems at scale including AWS platforms services and design patterns.

Masters degree in Computer Science Computer Engineering Electrical Engineering or equivalent.
Strong engineering fundamentals (networking network services operating systems)
Leading development life cycle processes and best practices especially in the areas of deployment automation and monitoring
Strong program and product management skills track record of delivering technical programs projects and products in a highly technical multiteam environment
Current active US Government Security Clearance of Top Secret or above

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.