SOS Intern Network Operations Center Technician Part-time
SOS Intern Network Operations Center Technician Part-time
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1 Vacancy
Job Description
The work we do matters!
Hiring Agency:
Administrative Services Agency 65
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):
Job Description:
This position offers flexible inoffice hours with shifts available Sunday through Saturday. You will work a total of 4 hours during one of the following three shifts: 1st shift 6 AM to 2 PM) 2nd shift 2 PM to 10 PM) or 3rd shift 10 PM to 6 AM). Shifts will be scheduled based on your availability and class schedule. The position is expected to last for 3 months from your start date.
Job duties
Analyze triage and troubleshoot alarms related to network connectivity issues across a wide range of servers routers switches and telecommunication equipment. Create tickets which categorize incidents based on alert type and severity to initiate response and track activity throughout resolution. Provide incident response by following written protocols and established communication practices. Provide comprehensive Service Desk Tier 1 support to state users over the telephone email and messaging such as instant messaging. Manage the phone queue taking direct support calls from users and document followup in the forms of incident or service requests in the ticketing system. Escalate incident or service requests to appropriate technical personnel when unable to resolve. Monitor performance of network central processing units (CPUs). Deploy maintain and resolve IP switching remote access protocols routing firewalls and antivirus support. Maintain reports on usage of bandwidth utilization of servers uptime and other crucial elements. Conduct backup and storage activities and follow disaster recovery protocols. Assist in developing and maintaining Network Operations Center policies procedures and tools. Other duties as assigned within the scope of the classification.
Requirements / Qualifications
Minimum Qualifications: High school diploma or equivalent. One year experience in data center operating environment performing Service Desk functions or infrastructure support.
Benefits
We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub Internal Apply app from your home landing page.
Required Experience:
IC
Employment Type
Part-Time
