ILSC National Student Services Manager Canada

Role: National Student Services Manager Canada
Reporting to: National Director Student Services Canada
Place of Employment: ILSC and Greystone College Campuses Vancouver Toronto and Montreal (Remote and Onsite)

Description
The National Student Services Manager Canada is a senior leadership role responsible for overseeing
student services operations across all ILSC and Greystone College campuses in Vancouver Toronto and Montreal. This role ensures exceptional student support operational excellence compliance with all provincial and federal regulatory bodies outstanding school facilities management and a unified student experience nationally.

This individual will lead develop and support a crossfunctional and remote team of Student Services Managers and Advisors. The role involves strategic planning team mentorship compliance oversight and continuous improvement of services and facilities that contribute to student satisfaction retention and overall success.

The successful candidate will be a bilingual leader (English and French) with a proven track record of managing distributed teams and strong organizational and interpersonal skills. This fulltime salaried position 37.5 hours/week) involves travel and requires flexibility across multiple time zones.

Salary: $75000 $85000 dependent on experience

Key Responsibilities

Leadership & Strategy

Lead and support the national Student Services team across all campuses setting performance standards and fostering professional development.
Ensure a cohesive consistent and studentfocused experience across all ILSC and Greystone College locations in Canada.
Implement national strategies to improve student experience retention and overall satisfaction
based on data (e.g. NPS surveys).
Promote innovation and continuous improvement in service delivery and processes.
Report on key student services KPIs to the National Director Student Services.
Lead the implementation and optimization of technology systems and tools that enhance student services delivery team collaboration and data reporting across campuses.

Team Management

Mentor and manage direct reports in Vancouver Toronto and Montreal; lead regular meetings and oneonone checkins.
Build and support highfunctioning remote and hybrid teams.
Facilitate crosscampus collaboration and knowledge sharing.
Create and deliver training programs for staff development.

Compliance & Administration

Ensure campus compliance with all provincial and federal regulatory bodies including PTIRU EQA Ministre de lEnseignement suprieur Ministry of Colleges and Universities and Languages Canada.
Ensure compliance with IRCC regulations
Oversee and standardize administrative processes including enrolment documentation study and work permits transcripts and graduation procedures.
Ensure proper maintenance of facilities student safety and emergency readiness in collaboration with joint occupational health and safety committees.
Collaborate with Finance Registration Academics and Operations teams nationally.

Student Support & Advising

Oversee national advising practices ensuring students receive accurate guidance on academic and
career pathways.
Supervise communication channels (email inperson and virtual) to support student inquiries.
Resolve complex student issues complaints or escalations in collaboration with campus staff and sales teams.
Lead initiatives that drive extensions upsells and program conversions.
Stay current on Canadian immigration policies and regulations affecting international students including study and work permits and ensure that staff are informed and advising students in compliance with the latest requirements.

Campus Experience & Engagement

Drive national student experience initiatives including events orientation activities and social media.
Align student engagement strategies with the ILSC and Greystone College mission and values.
Monitor trends and gather feedback to inform continuous improvement.
Oversee the management of school facilities at each campus ensuring they are welcoming safe and aligned with brand standardsthis includes coordinating maintenance managing vendors and supporting space planning for student and staff needs.

Essential Qualifications and Attributes

Bilingual in English and French (verbal and written).
Proven leadership experience in a multicampus and remote team setting.
Strong interpersonal communication and teambuilding skills.
Demonstrated ability to work collaboratively and strategically across departments.
Organized detailoriented and able to manage competing priorities effectively.
Proactive empathetic and studentfocused approach.

Education and Experience Required

Postsecondary education required; graduatelevel studies or management training an asset.
Minimum 5 years experience in student services or academic administration preferably in international education.
3 years experience in a leadership role managing teams across multiple locations.
Strong understanding of Canadian education regulations and international student services.

About ELS ILSC & Greystone College

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers lifechanging educational experiences in Canada Australia and India some of the worlds most attractive and popular Englishspeaking work and study destinations. Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and career training and has grown to include 8 incredible locations around the world in Vancouver Toronto and Montral Canada; New Delhi India; and Brisbane Sydney Melbourne Adelaide and Perth Australia.

In early 2022 ILSC Education Group joined forces with ELS Education Services bringing together over 100 years of combined experience delivering lifechanging learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering topquality English language programs. ELS now has the most extensive network of oncampus English language programs and University partners across the USA.

Our mission is to provide our global community with transformative learning living and work experiences by offering the finest language career and higher education programs.

Our Core Values

• PASSION: To enrich & transform peoples lives
• INNOVATION: To evolve through creativity & diversity
• RESPECT: To treat everyone with compassion & dignity
• COLLABORATION: To build community & achieve more together
• INTEGRITY: To act responsibly & ethically in everything we do

ELS ILSC and Greystone College are committed to providing a barrierfree environment and are proud to be Equal Employment Opportunity and Affirmative Action employers. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability you may contact HR at

Required Experience:

Manager